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VAS Engineer (Operations)

VAS Engineer (Operations)

SandvineBogata, COL
Hace 23 días
Descripción del trabajo

About AppLogic Networks

AppLogic Networks , the App QoE company, helps network service providers deliver highest quality experience to consumers and enterprises. The company develops best-in-class solutions that analyze, optimize and monetize OTT application traffic going through the networks. With contextual machine learning-based insights and real-time actions, AppLogic Networks has become a global leader in Application Quality of Experience (QoE). As part of this innovative and exciting company, you will drive innovation in app-driven cloud and hybrid solutions designed to accelerate time-to-value across network planning, engineering and operations. Join the team and contribute to what makes AppLogic Networks unique in the market : superior App QoE!

Responsibilities

  • Work with Customer Network Operations for deployment, maintenance, administration and operational tasks
  • Diagnose AppLogic Networks equipment failures
  • Recommend configuration changes and assist with implementations
  • General services as required including installation of software maintenance updates for all AppLogic Networks devices and solutions
  • Proactive health monitoring of software / hardware issues, Daily monitoring of system health, KPIs, logs, alarms with a sense of urgency when issues arise
  • Work within customers change management and maintenance window guidelines
  • Analyze & troubleshoot critical Applications traffic and detect problems through the use of essential software tools (traffic sniffers, simulators, traffic detection, MRTG, PRTG, SNMP polling, logs)
  • Good background of packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools
  • Lead the analysis / discussion with other departments in order to solve and prevent issues
  • Submitting and escalation of issues into L2 support as needed
  • Accountability for Case management and ensuring that they are resolved
  • Providing consultative support and mentor other less experienced team members
  • Positive contribution towards quality reviews for other colleagues and peers

Qualifications / Knowledge and Skills

Required

  • Commanding knowledge of Unix based operating systems such as Linux, FreeBSD etc
  • Hands-on experience with the installation, configuration, and / or operation of network equipment such as Cisco, Juniper or other network hardware manufacturers
  • Proven experience in virtualization technologies (VMware, KVM), deployment of Openstack and experience with automation tools like Ansible
  • Familiar with cloud architecture (AWS, Google cloud, AWS,…), containers and orchestration concepts (kubernetes, swarm) and tools like Docker,Jenkins,…
  • Proven Experience in virtual concepts like : NUMA, SRIOV, PCI-Passthrough,Virtio
  • Good understanding of NFV particularly around MANO / ONAMP
  • Excellent technical background with a strong understanding of networking (specifically IP related technologies)
  • Experience in Quality Assurance testing
  • Excellent understanding of end-to-end network call flows, as well as relevant technologies & protocols (DNS, HTTP, HTTPS, DHCP, RADIUS, DIAMETER, GRE, SIP, RTP, MGCP, H.323,RTCP)
  • Good understanding of billing and charging concepts and experience with Online Charging and Policy Enforcement (OCS, PCRF, PCEF)
  • Good experience in Data communication industry with different operator networks for Wireline (Cable, DSL, FTTH) and / or Wireless (Satellite, Wi-Fi, LTE, GPRS-3G, CDMA-3G, WiMAX, GSM, UMTS,4G and 5G)
  • Good background of packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools

    • Desired

  • Experience with programming or scripting languages such as Java, C / C++, python, Perl etc
  • Experience with web technologies (Javascript, HTML5, HTTP, Angular, ...)
  • Exposure to and understanding of web application concepts like P2P, VoIP, WAP, MMS, RTSP
  • Knowledge of industry models and best practices (eg. Scrum, ITIL etc)
  • Experience with modern web applications using Ajax and REST API’s will be advantageous
  • Experience of data modelling, DB administration, Vertica, SQL / PostgreSQL, ETL and / or BI in general (microstrategy, tableau, elastic search, kibana, grafana)
  • Experience with SQL databases, network traffic monitoring, or firewall technologies – especially in a Telecom, ISP, or Cable Internet environment

    • Work Experience, Education and Certifications

  • Bachelor’s degree in computer science, Engineering, or other STEM program
  • 5+ years of applicable experience

    • Work Conditions

  • Occasionally, extended hours split shifts may be required
  • Fast-paced office environment
  • Occasional Travel required
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    Engineer • Bogata, COL