Payments Operations - Analyst

As an Operations - Back Office Analyst within the Colombia Operations team at JPMorgan Chase, you will be responsible for controlling the end-to-end payments process. You will ensure the accuracy and timeliness of the activities, assist in liquidity management, generate corporate metrics, and participate in operations projects. This role provides an opportunity to work in a dynamic environment, where your strong leadership, project management skills, and attention to detail will be highly valued.

Key Responsibilities would include :

• Ensuring BAU Execution to be best in class. Publishing of periodic metrics and tracking reasons for deviation from agreed levels
• End to End process responsibility and to be in control of End of day reports, cut-offs and critical reports.
• Responding to routine queries / complaints and ensuring completeness
• Identify opportunities for process efficiency & implement in a controlled manner.
• Exhibit effective communication with key stakeholders.
• Exercise good judgment and degree of confidentiality.
• Work with the team to achieve common objectives.
• Work in partnership with Local / Global Operations Risk Manager for QA Tests, MIS, Audit etc.
• Works directly with senior managers to identify technology, resource and / or process needs. Identifies opportunities for improvements in the process and recommends solutions.
• Develop an environment of continuous focus on quantifiable productivity and quality.
• Participate in complex projects and ensure that project deliverables are met with the appropriate due diligence and system integration.
• Participating in meetings at the operational and project level, providing continuous feedback on project status

Qualifications Preferred :

• Graduate in finance / accounting preferred - with experience in financial services industry.
• Experience and a strong working knowledge of various aspects of International Payment Processing Operations are mandatory. (Prior experience and working knowledge of payments / fraud / compliance / sanctions screening is a plus)
• Working / Expert Knowledge of domestic payment conventions & practices is a must.
• Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders at one time.
• Excellent interpersonal skills necessary to work effectively with colleagues and senior management.
• Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.

Required :

• Excellent written & oral communication skills and Strong analytical skills
• Sound understanding of risk management, audit methodologies.
• Proven ability to build strong business relationships within the site and across the business.
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
• Ability to use creative problem-solving techniques to solve business issues
• Strong project management and analytical skills
• Knowledge of MS Access, Excel, PowerPoint, and Word.