Talent.com
Esta oferta de trabajo no está disponible en tu país.
Technical Customer Service Specialist (LATAM)

Technical Customer Service Specialist (LATAM)

InsightfulColombia
Hace más de 30 días
Descripción del trabajo

About Us

Insightful is a market-leading platform for workforce analytics. We process big data, synthesize it into actionable insights, and ultimately provide an easy-to-use product that empowers enterprise customers to improve employee productivity, business processes, and overall staff well-being.

Position Overview

In this position, you will act as the primary contact point for our clients, assisting them with troubleshooting and resolving technical issues as well as providing general customer service. Your strong communication skills, technical knowledge, and dedication to customer satisfaction will be crucial in maintaining and enhancing the quality of the user experience.

Responsibilities :

  • Respond to customer inquiries, ensuring high-quality and professional customer service, following up until resolution.
  • Handling complex troubleshooting scenarios with professionalism, patience, and understanding via chat or online meetings including screen sharing.
  • Troubleshoot customer issues, including complex technical problems related to our product, and customers' local environment both independently and in collaboration with our Engineering team.
  • Document and report issues and resolutions, contributing to our knowledge base and providing insights for continuous product improvement.
  • Take initiative and identify opportunities for improvement in our customer service processes, providing feedback and suggestions to the team.
  • Utilize Intercom to maintain efficient and organized customer service operations

You'll be a great fit for this role if you have :

  • Native-level Spanish language skills.
  • Exceptional English language skills, both written and spoken.
  • Excellent soft skills, including active listening, problem-solving, and empathy.
  • Technical troubleshooting skills, ideally in both cloud and local environments.
  • Experience working with APIs (e.g. using Postman)
  • Basic knowledge of databases and querying (e.g., SQL)
  • Ability to read technical documentation and translate it into customer-friendly language
  • Proficient understanding of cloud-based platforms and local Windows and Mac environments
  • Ability to work independently, in a fast-paced startup environment and self driven attitude.
  • Proactive mindset, ability to be a team player, and to collaborate effectively with diverse teams.
  • Experience with modern customer support tools for tickets and live chat communications.
  • Bonus points :

  • Portuguese language skills.
  • Familiarity with logging and monitoring tools
  • Experience working in agile or fast-paced product environments
  • Previous experience in a SaaS or B2B customer and technical support environment.
  • Crear una alerta de empleo para esta búsqueda

    Customer Service • Colombia

    Ofertas relacionadas
    Customer Service Specialist

    Customer Service Specialist

    TDCXColombia
    Attractive remuneration, great perks, and performance incentives.Comprehensive medical, insurance, or social security coverage . Engaging activities and recognition programs .Strong learning and dev...Mostrar másÚltima actualización: hace 13 días
    Linux Support Engineer, Mobile Data

    Linux Support Engineer, Mobile Data

    Chronos ConsultingColombia
    Our client is an industry leader in network security and visibility.A global growing company in cyber-security with a strong Tier1 customer base. They are looking for a talented Support Engineer to ...Mostrar másÚltima actualización: hace más de 30 días
    Auxiliar Operaciones LATAM

    Auxiliar Operaciones LATAM

    SpecializedColombia
    ÚNETE A NUESTRO EQUIPO COMO AUXILIAR DE OPERACIONES LATAM! .Te apasiona el mundo digital y tienes experiencia en E Commerce, Operaciones y servicio al cliente?. Entonces, este es tu momento! Estamos...Mostrar másÚltima actualización: hace más de 30 días
    Vicepresidente de Ventas - Latam

    Vicepresidente de Ventas - Latam

    Michael PageColombia, Colombia
    Liderar y expandir el equipo de Contabilidad y Finanzas en LATAM.Desarrollar e implementar estrategias de crecimiento.Mantener relaciones sólidas con los clientes y socios estratégicos.Supervisar y...Mostrar másÚltima actualización: hace más de 30 días
    Field Marketing Specialist, LATAM

    Field Marketing Specialist, LATAM

    NetskopeColombia
    Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud...Mostrar másÚltima actualización: hace 7 días
    Technical Specialist

    Technical Specialist

    GSP ServicesColombia
    GSP Services provides customer-centric high-touch, high-value operational support for fast-moving technology companies.A first mover in the IoT / Helium / Hotspot / Blockchain space, we developed some of...Mostrar másÚltima actualización: hace más de 30 días
    ServiceNow Architect | Remote | LATAM

    ServiceNow Architect | Remote | LATAM

    SofkaColombia, CO
    Quick Apply
    ServiceNow Architect | Infrastructure Specialist | Remote LATAM |.If you're passionate about Enterprise Service Management, cloud infrastructure, and delivering innovative IT operations solutions, ...Mostrar másÚltima actualización: hace más de 30 días
    Desarrollador de Membresías - Latam

    Desarrollador de Membresías - Latam

    LaborintosColombia, CO
    Quick Apply
    Contamos con un equipo sólido y robusto de consultores especializados en búsqueda y selección de personal, así como en consultoría en diversos temas asociado al Talento Humano en múltiples sectores...Mostrar másÚltima actualización: hace más de 30 días
    Live Operations Specialist (LATAM)

    Live Operations Specialist (LATAM)

    Welcome PickupsColombia
    Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalise...Mostrar másÚltima actualización: hace 13 días
    Technical Specialist

    Technical Specialist

    SnaphuntColombia
    Excellent career development opportunities.Work within a company with a solid track record of success.Our client is looking for a skilled . If you have a background in .Previous experience...Mostrar másÚltima actualización: hace más de 30 días
    Customer Service Representatives

    Customer Service Representatives

    KrispCallColombia
    Introducing KrispCall, the AI-powered phone app designed for modern businesses and tailored for high-growth startups and forward-thinking enterprises. KrispCall unlocks a suite of advanced features ...Mostrar másÚltima actualización: hace más de 30 días
    Systems Engineer

    Systems Engineer

    FortinetColombia
    Technical Sales Support & Stakeholder Engagement.Conduct technical meetings with stakeholders within assigned Carrier and Service Provider accounts to present Fortinet SASE and SecOps Architectures...Mostrar másÚltima actualización: hace 13 días
    • Nueva oferta
    Sr. Payroll Analyst, LATAM

    Sr. Payroll Analyst, LATAM

    VontierColombia, South America
    Payroll Analyst – LATAM supports end-to-end payroll processing across multiple Latin American countries.This role ensures the accurate and timely execution of payroll, compliance with local regulat...Mostrar másÚltima actualización: hace 11 horas
    Regional Business Analyst (Tech) LATAM

    Regional Business Analyst (Tech) LATAM

    MediabrandsColombia
    INSERT KEY RESPONSIBILITIES HERE].INSERT DESIRED SKILLS & EXPERIENCE HERE].IPG Mediabrands es la división de Soluciones de Marketing y Medios de Interpublic Group (NYSE : IPG).Mediabrands gestiona ap...Mostrar másÚltima actualización: hace más de 30 días
    Payroll Specialist, LATAM Market

    Payroll Specialist, LATAM Market

    The Knot WorldwideColombia
    Payroll Specialist, LATAM Market.Sao Paulo, SP, Brazil Be the First to Apply.Here at The Knot Worldwide, we believe in doing work that matters. In 15 countries around the world, our leading family o...Mostrar másÚltima actualización: hace más de 30 días
    Consultor Tecnico Flexcube Latam

    Consultor Tecnico Flexcube Latam

    Sophos SolutionsColombia
    Nuestra casa matriz se encuentra en Colombia y contamos con filiales en 6 países incluyendo Colombia, Estados Unidos, México, India, Chile y Panamá. Nuestro ADN lo define la multiculturalidad.Somos ...Mostrar másÚltima actualización: hace más de 30 días