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Intake Coordinator (Spanish)

Intake Coordinator (Spanish)

SnaphuntColombia
Hace más de 30 días
Descripción del trabajo

The Offer

  • Opening within a company with a solid track record of success
  • A role that offers a breadth of learning opportunities
  • Great work culture

The Job

Key Responsibilities :

  • Answering and assisting callers promptly No missed calls.
  • Pre-billing tasks Verify that scheduled caregivers have clocked in on time; follow up on any missing check-ins.
  • Staffing open shifts Coordinate and ensure all open shifts are covered.
  • Managing high call volumes efficiently Prioritize urgent cases and multitask effectively.
  • Providing excellent customer service Maintain a professional and empathetic approach.

    • The Profile

    Requirements :

  • Bilingual (English & Spanish) Essential to be able to effectively liaise with stakeholders in the region.
  • Previous experience in homecare, healthcare staffing, or a call center environment preferred.
  • Excellent communication skills and ability to multitask under high call volumes.
  • Strong organizational and problem-solving skills.
  • Reliable high-speed internet and a quiet workspace.
  • Ability to work flexible hours, including nights and weekends.

    • The Employer

    Our client is a Home Care agency specializing in providing private duty nursing and aide services directly to patients in their homes. To ensure seamless care, they need dedicated professionals to coordinate and staff cases during after-business hours (5 PM 9 AM EST) and weekends.

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    Intake Coordinator Spanish • Colombia