Infrastructure & Security Engineer (Middle / Senior) ID37981

Job Description

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI / ML, and our people-first culture has earned us multiple Best Place to Work awards.

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

WHAT YOU WILL DO

• IT Infrastructure Management : Manage servers, cloud services, networks, VPNs, and virtualization; monitor performance, web, and DNS servers; deploy and maintain SIEM systems.
• Software and Device Management : Procure and manage hardware, software, licenses, and antivirus; deploy and manage endpoints (Windows, macOS); implement remote diagnostics, troubleshooting, and software installations.
• System Automation and Integration : Develop and maintain CI / CD pipelines; manage SSH keys, APIs, and automation of IT / IS processes; integrate systems using scripts and automation tools.
• Identity and Access Management : Administer Google Workspace and Microsoft 365; manage Active Directory, SSO, API keys, and password managers; handle email migrations and user account provisioning.
• Service Desk and IT Processes : Operate centralized help desk systems; design and manage custom workflows (onboarding, offboarding, access, incidents); provide cross-platform user support and asset inventory control; document IT and IS policies.
• Business Continuity and Risk Management : Develop and implement business continuity plans; manage risk mitigation and backup / recovery processes.
• Information Security Management (Nice to Have) : Implement ISMS (ISO 27001, SOC2); ensure compliance (GDPR, SOC2, CCPA); conduct vulnerability assessments, audits, and incident response; deploy DLP and endpoint security solutions.
• Work in a Dedicated Agile Delivery environment.

MUST HAVES

THE BENEFITS OF JOINING US

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Requirements

Minimum 3 years of experience in IT infrastructure and endpoint management; Hands-on experience managing servers, cloud services, networks, VPNs, and virtualization; Proven skills in endpoint deployment and remote troubleshooting (Windows and macOS); Experience administering Google Workspace and Microsoft 365 environments; Experience with Active Directory, SSO, and access management tools; Solid knowledge of help desk systems and IT service workflows (onboarding / offboarding); Ability to manage hardware and software procurement, licensing, and asset inventory; Strong problem-solving skills and cross-platform user support capabilities; Proactive mindset and self-starter attitude for troubleshooting and issue resolution; Experience working in an Agile environment; Strong communication skills with excellent interpersonal effectiveness, both in one-on-one interactions and group settings; Self-awareness and a continuous improvement mindset; Upper-Intermediate English level.