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Bilingual Customer Service Representative (advanced english) - Bogotá

Bilingual Customer Service Representative (advanced english) - Bogotá

FoundeverBogota, Chapinero
Hace más de 30 días
Descripción del trabajo

Bilingual Customer Service Representatives (B2 English Level)

Interview in English

  • Location : Bogotá, Colombia
  • Full-time
  • 3,200,000 COP (Gross Monthly Salary)
  • On-site
  • Permanent Contract

About the Role :

We are looking for detail-oriented and passionate bilingual representatives to join our customer service team specializing in payments and transactions. In this role, you will handle voice interactions, assisting users of a popular U.S.-based financial app similar to Nequi. Customers will contact you to resolve inquiries about the app, transaction issues, and general support questions.

Responsibilities :

  • Provide customer support in English via phone calls, addressing inquiries and concerns regarding the payment application.
  • Guide users in resolving technical and financial issues related to the app.
  • Maintain a professional and friendly approach in all interactions.
  • Manage calls efficiently while ensuring high-quality service. Document and follow procedures to resolve issues effectively.

    • Requirements :

  • B2 English level : Ability to communicate clearly and effectively in English.
  • Residency in Bogotá.
  • 18 years or older.
  • High school graduate.
  • Basic computer skills (operating systems, internet) and multitasking abilities.
  • Excellent customer service skills and a positive attitude.
  • For foreign applicants : Valid PPT and passport required.
  • Work modality : On-site at our offices in Urban 165.

    • What We Offer : Competitive Salary :

  • Full-time (46 hours per week) : $3,200,000 COP per month .
  • Two consecutive days off during the week, ensuring work-life balance.
  • Permanent contract with full legal benefits, guaranteeing job stability.

    • Paid Training :

  • We provide comprehensive training to ensure you feel prepared and confident from day one.

    • Additional Benefits for On-Site Work :

  • Enjoy perks in a professional and dynamic work environment.

    • Qualifications :

  • Education : High school diploma.
  • Languages : Intermediate English (B2).
  • Experience : No prior experience required.

    • Apply now and take the next step in your career!

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