Sales Director or Customer Service Director [12 / 10 / 2025]...

Overview

Hiring : Sales Director or Customer Service Director

Employment Type : Full-time

Salary : A highly competitive salary and compensation package is offered, depending on skills and experience

Performance Bonus : 15-25% of base salary based on team performance

Revenue Commission : 1-2% of team-generated revenue above targets

We’re seeking for either a bilingual Sales Director and Customer Service Director to manage and scale our established operations center in Bogotá. This role requires someone who excels at driving revenue or delivering exceptional customer experiences. You’ll lead a team of 19 (with the sales team expected to scale to 29+) or manage the entire customer lifecycle from initial contact to post-sale support, while establishing scalable processes to support our rapid growth.

• Lead high-performing sales team to achieve monthly and quarterly revenue targets
• Scale team performance from current 100 sales / month to 200 sales / month (2025 target)
• Drive toward 300 sales / month by end of 2026 through team expansion and performance optimization
• Maintain individual sales rep performance at 12+ sales per month average
• Develop and execute sales strategies for both inbound and outbound lead conversion
• Manage complex land sale negotiations with financing options and payment plans
• Implement sales processes that convert subprime and international buyers effectively
• Coach sales reps on objection handling, closing techniques, and customer relationship building
• Track and optimize key sales metrics : conversion rates, average sale value, sales cycle time

Customer Service Excellence & Retention

Team Management & Development

Qualifications

Customer Service Director

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