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Technical Account Manager (Aplicar en 3 Minutos)...

ProcessMakerBogotá, Bogotá, Distrito Capital, CO

Hace 29 días

Descripción del trabajo

Direct message the job poster from ProcessMaker

We’re seeking a Technical Account Manager (TAM) to lead ongoing technical success for our most strategic BPA clients. In this role, you’ll own the long-term health, performance, and evolution of client solutions—delivering proactive guidance, solving complex technical challenges, and ensuring customers continue to see measurable business value from their BPA investment.

What You’ll Do

Serve as the primary technical point of contact for assigned managed services clients.
Build strong relationships with client stakeholders at both technical and executive levels.
Lead complex workflow enhancements, integrations, and performance optimizations.
Troubleshoot and resolve technical issues, coordinating with Engineering and Support teams.
Conduct regular technical health checks and roadmap planning sessions.
Anticipate risks or bottlenecks and address them before they impact client operations.
Provide feedback to Product on features and improvements based on client needs.

What You Bring

5+ years in process automation, enterprise consulting, or technical account management.

Proven experience managing complex enterprise solutions in a client-facing role.

Excellent communication skills for both technical and executive audiences.

Strong knowledge of BPA workflows, integrations, and automation best practices.

Bachelor’s or Master’s in Engineering, Computer Science, or related field.

Experience in software development with a modern server-side programming language. While our environment often utilizes PHP, we prioritize strong programming fundamentals over specific language expertise.

Strong understanding of integrations via web services (e.g., HTTP REST, SOAP / XML).

Familiarity with version control and Linux / Windows environments.

Strong communication skills in English.

Success Looks Like

Clients achieve sustained ROI and operational improvements from their BPA platform.

Issues are prevented before they occur, with minimal unplanned downtime.

Clients view you as their trusted advisor for BPA strategy and technical guidance.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Industries

Software Development

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