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Customer Success Manager...

Atlas - the Recruitment PlatformBogotá, Bogotá, Distrito Capital, CO

Hace 10 horas

Descripción del trabajo

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Atlas is an end-to-end platform that kills off all admin for professional recruiters. The business was founded by successful entrepreneurs and has reached $1m in 10 months without any outbound sales at all. We are revolutionizing the recruitment and exec search industry globally and are looking to build up our team for the Americas.

For that, we are looking for our 2nd hire in Colombia, and 1st in the Customer Success & Support Team.

We take our values exceptionally seriously and you can expect commitment to the following : https : / / berggroup.notion.site / Values-e27827d9ca104b179a9b000b77663385?pvs=4§

What you'll be doing

Once someone signs up with Atlas, it's your job to ensure a great customer experience.

Learn the Atlas platform by using it extensively. We are only starting to structure our onboarding, so you’ll play around with the product, try new things and ask questions.
Support onboarding of new customers as they begin using the platform for the first time.
Handle day-to-day questions and issues via our service desk stack (Intercom) and short Loom videos.
Proactively reach out to users with tips, best practices and quick check-ins to drive adoption.
Jump on video calls when chat isn’t enough to resolve a problem.
Collaborate with the Product and Engineering teams by capturing feedback and flagging bugs with clear, concise reproduction steps.
Work with urgency—our customers rely on Atlas to do their jobs, so fast, high-quality responses are a must.

Your outcomes

Increased number of active users on the platform.

High customer satisfaction (CSAT) scores.

Rapid first-response and resolution times.

Consistently “happy customers” who become Atlas advocates.

Who you are

Strong written and spoken English. You’re comfortable drafting clear, friendly messages or using GPT tools to polish them.

At least 1 year of customer support experience for a software or SaaS B2B product.

OR 1+ year in a non-software customer support role and a demonstrated passion for technology (side projects, tech courses, etc.).

You thrive - or are excited to thrive - in a fast-growth, start-up environment and can articulate why.

You prefer learning by doing and don’t need a rigid training programme.

You believe that generative AI is the next dot-com era and have likely experimented with small AI projects for fun.

Familiarity with Intercom or Loom is a plus.

Salary + Location

Between 50-80M COP gross annual salary (for great applicants it can be beyond, but you will have to be the perfect fit!)

The role would start off as remote, but there is the real possibility that we will build up an office in Colombia in the near future

Interview Approach

Call with the Head of Customer Success (30 minutes)

Cognitive assessment (20 minutes)

Interview with a Founder (45-60 minutes)

Final short interview w / another member of the team (30 minutes)

Offer

Thanks for reading until the end - looking forward to your application.

The Atlas Team

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service, Sales, and Business Development

Industries

Technology, Information and Internet, Software Development, and Staffing and Recruiting

Referrals increase your chances of interviewing at Atlas - the Recruitment Platform by 2x

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Customer Manager • Bogotá, Bogotá, Distrito Capital, CO