Join CHUBB TeleComm Senior UC Engineer - CHUBB
Chubb, a leading global insurance company with a presence in more than 54 countries, is opening its new Engineering Center in Bogotá. This strategic hub will drive digital transformation and the development of innovative technology solutions for the company worldwide.
We are looking for professionals with strong experience in Unified Communications (UC) and Contact Center solutions , who will lead the implementation and support of on-premises platforms while driving our transition to UCaaS and CCaaS cloud solutions .
The selected candidate will work closely with architecture and infrastructure teams, actively participating in the design, build, testing, and deployment of new solutions, as well as in defining migration strategies to modernize and decommission legacy technologies .
Why Join Us?
- Be part of a company with true global reach, working on high-impact projects for North America.
- Grow your career in one of the largest technology hubs in Latin America.
- Collaborate in an inclusive, innovative, and continuously learning environment.
- Access cutting-edge tools, training, and career development opportunities.
What You'll Do
Lead project teams as a subject matter expert in the implementation of Unified Communications (UC) and Contact Center solutions.Deploy and migrate sites and solutions, consolidating distributed telephony technologies into global platforms, including gateway configuration.Collaborate with business partners to gather requirements and implement call flow modifications (CUCM, CVP, and future cloud platforms).Provide escalation support to the L2 operations team.Develop operational documentation for new solutions.Support vendor management to ensure compliance with established SLAs.️ What Were Looking For
5+ years of relevant experience in UC and / or Contact Center environments (SBC, Dial-plan, ACD, IVR, WFM, call recording services).Advanced understanding of UC and Contact Center design patterns and architectures.Recent hands-on experience with CCaaS platforms, such as : Nice CXone, Genesys PureCloud, Cisco Contact Center Cloud, Others (Five9, 8x8, etc. )Proven experience with on-premises solutions, including Nice inContact, CUCM, UCCE, WebEx Calling, or other leading collaboration and contact center platforms.Experience working with global telecom providers, SIP trunking and TDM, including regional routing and regulatory requirements.Solid knowledge of network infrastructure (QoS, routing, DHCP, DNS, packet capture / analysis).Strong understanding of security concepts applied to collaboration services (firewalls, VPN, certificates, encryption).Experience with project management methodologies (Agile, SDLC, DevOps).What You'll Get
Hybrid work model Bogota.Competitive salary and comprehensive health benefits.Continuous learning : training programs and professional certifications.Wellness initiatives and a supportive workplace culture.Ready to take your career global?
Apply now and build the future of technology with CHUBB.
