Overview
The Director of Operations is the main face when dealing with the day-to-day operation for both internal and external clients, helping set the right tone for interactions and resolutions and guaranteeing a smooth operation. On-site work is required in Barranquilla City.
Note : Non-bilingual candidates won't be considered for this position (English B2 Intermediate - C1).
Responsibilities
- Maintain effective communication with staff and clients, ensuring alignment in operational processes, conflict resolution, and relationship strengthening through meetings, emails, and calls.
- Coordinate and analyze workload with QA and WFA, oversee productivity reports, manage operational requests, and allocate personnel according to client requirements.
- Support supervisors and team leads, ensure staff training in internal procedures, and organize monthly meetings with formal follow-ups.
- Accurately manage payroll, ensure regulatory compliance, process leave requests, report additional charges, and maintain transparency in billing.
Education and Experience
5+ years of experience in Leadership roles.Advanced English proficiency.Microsoft Office (Teams, Outlook), LSG Portal, 3CX.Benefits
High competitive salary.Schedule from Monday to Friday (Weekends Off).Growth opportunities.Seniority level
Mid-Senior levelEmployment type
Full-timeJob function
AdministrativeIndustries
Outsourcing and Offshoring Consulting#J-18808-Ljbffr