Senior Fusion Support Analyst – Finance ( Banco Pichincha)...

Responsibilities

• The primary role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems.
• The focus of this position is to provide Customer Service at a technical and functional level and to drive the complete resolution of each service incident ultimately.
• The key skills used daily are : a high level of techno-functional skills, knowledge of Oracle products, problem-solving skills, and customer interaction / service expertise. It is an opportunity to work with Cloud and On-Premise customers.
• Work directly with Customers for
• Advising on the complex use of Oracle products
• Resolving highly complex and mission-critical issues
• Manage highly complex and critical customer issues.
• Serve as Situation Manager on highly sensitive issues.
• Consult with Management in directing the resolution of critical Customer situations.
• Knowledge gain and sharing - achieve knowledge transfer with teammates through the Development and delivery of formal team training sessions.
• Formal mentoring for promoting the technical and professional Development of others
• Creation / review of Knowledge Articles

Qualifications

Benefits

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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