Manager, CSM

Role Overview :

In this role you will lead client lifecycle management for high-value partners for TerraPay’s Europe business. This role is pivotal in leading partner onboarding, driving client satisfaction, retention, and growth through performance monitoring, strategic reviews, and cross-functional collaboration. You will be responsible for overseeing the full project lifecycle working with internal and external stakeholders to drive seamless launch and client growth. This role will require working in close collaboration with client and TerraPay’s Business Development teams along with other cross-functional teams responsible for onboarding and operations. While the role requires identifying growth opportunities, it does not entail revenue targets.

Key Responsibilities :

🔹 Client Lifecycle Management

• Own end-to-end client relationships from onboarding through maturity.
• Develop and execute account plans tailored to client needs and business goals.
• Ensure seamless onboarding of new clients and business expansion for existing clients.
• Coordinate end-to-end partner API integration process and handle multiple deliverables.
• Identify opportunities and business needs to accurately scope, plan, and deliver integration projects.
• Manage and coordinate project schedules, anticipate risks, provide mitigation, and ensure successful delivery.

🔹 Performance Monitoring & Optimization

🔹 Strategic Engagement

🔹 Cross-Functional Collaboration

Requirements

Interview Process :