Spanish Bilingual Customer Experience & Administrative Coordinator

Job Description

This is a remote position.

Schedule : 40 hours per week, 8 : 00 AM - 6 : 00 PM Eastern Time, with a 1-hour unpaid break.

We are seeking a Customer Experience and Admin Support Specialist to be the backbone of our daily operations, supporting technicians in the field, managing scheduling, handling warm leads, and ensuring customer satisfaction. This role is fast-paced and results-oriented, focusing on building strong relationships, balancing multiple priorities, and motivating others in a team-centered environment.

Responsibilities :

• Serve as the primary point of contact for incoming customer inquiries, providing professional and friendly assistance
• Gather and document detailed information from potential customers about their service needs
• Scheduling & Coordination : Book cleaning jobs, confirm appoinments, update CRM records and ensure technicians have clear instructions
• Follow up with warm leads, track lead  statuses and communication outcomes
• Maintain accurate records and update customer information across multiple platforms
• Reporting : Track leads, sales performance, and retention; provide daily & weekly updates.
• Provide additional administrative and operational support as needed (ex. occasional social media posting during downtime or low inbound activity)
• Collaborate with team members to ensure smooth information flow and customer satisfaction
• Contribute to the continuous improvement of customer service processes

Expected Results :

Requirements :

Independent Contractor Perks

ZR_27538_JOB

Requirements

Advanced proficiency in QuickBooks Online HR experience with an AU-based client / company Strong understanding of Australian bookkeeping practices, including BAS Excellent communication and documentation skills Detail-oriented, self-managed, and highly organized Ability to proactively identify and solve problems Previous experience supporting trade businesses is a strong advantage Independent Contractor Perks Permanent remote role with a collaborative team culture Opportunity to make a meaningful impact on business growth and stability Access to backup support and documented processes for smooth operations Be part of a company that values proactive communication and reliability Immediate hiring ZR_24527_JOB