[20 / 10 / 2025] Senior Analyst - Chargebacks & Tracings...

Overview

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide.

The primary responsibility of this Sr Sales Tracing / Chargeback Analyst role is to support initial agreement setup for tracing and chargeback agreements for the US market in the source system of Vistex or SAP. Further, once set up, this position will be responsible for processing tracing reports and claims from distributors and hospital warehouse systems according to the established system requirements for uploading into the Vistex system. This position works directly with distributors and / or commercial leaders as needed to address any questions on the information that they provide as well as tracing and claim issues. The position is responsible for reviewing the accuracy of customer information and making updates to existing information as needed as well as setting up distributor to Medtronic customer cross references. This work is performed periodically (weekly, monthly) as new data is received from distributors and completed within the monthly schedule that is set forth each month.

A large focus is placed on providing great service to our business partners and customers. The secondary responsibility is to contribute and / or represent the department through completion of specific projects as defined in yearly objectives. This will be a hybrid role in Bogotá.

Responsibilities

• Solid understanding of contract pricing and business rules for customer pricing and contract eligibility
• Working in the Vistex and / or SAP system to understand and resolve tracing or claim in a timely and efficient manner each month
• Analyze root cause for reoccurring contract discrepancies and work with distributors to get contract eligibility in sync
• Responsible for reviewing distributor resubmissions to research and confirm if the distributor claim is valid / correct
• Participate in conference calls with distributors or stakeholders to discuss and work through high dollar issues
• Assist with sales inquiries that may result in corrections for unit of measure, customer cross reference, and different contract eligibility issues
• Participate in Continuous Improvement efforts, standard monthly meetings to review metrics, and other special events as needed
• Work on special projects as required

Required Knowledge and Experience

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here

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