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Customer Service Representative - EN / ES - $5.25 / h - Remote

Customer Service Representative - EN / ES - $5.25 / h - Remote

American Red CrossIbagué, Tolima
Hace 3 días
Descripción del trabajo

Learn more about the Gig :

You can help those recovering from Natural Disasters right from your own home!

After you've completed a brief self-paced training and successfully passed a short online course focused on handling calls and providing information you'll be ready to take incoming calls from people affected by Hurricanes and Wildfires. Some of your Gig benefits and responsibilities include :

  • Get paid $5.25 per hour
  • Training Certification only takes 4 hours and you'll get paid for completing it.²
  • Work from home & set your own flexible schedule during disaster periods where operations will run 24 / 7¹
  • In the event that a natural disaster occurs, We will give you 24hrs notice to prepare yourself to start working from home by answering people's questions related to the event.

Essential Gig Skills :

To be successful in this Gig as a  Customer Service Representative  for The American Red Cross you will need to be proficient in the following :

Maintain excellent communication skills, ensuring clear and reassuring interactions with callers, even during high-pressure situations.

Utilize your Red Cross training and online courses to handle inquiries and find solutions effectively.

Document and organize information accurately during calls while demonstrating strong problem-solving abilities.

Emergency Login Notice! During Emergencies you must be able to login and assist callers within 2 hours notice.

Mandatory Requirements :

  • Must be able to attend a 1-hour Pre-Assessment / Training Readiness Info Session on September 24th at 4pm EST
  • Must be able to join and pass a 15-30 min Tech Check on September 26th or 27th anytime from 10am to 6pm EST (See technical requirements)
  • Must be able to complete 4 Hours of training on Oct 2nd from 8am-12pm EST
  • Technical Requirements :

  • Windows 10 / Windows 11 Operating System
  • Chrome / Edge browser with no toolbars installed. No Mozilla Firefox.
  • Recommend High-bandwidth (broadband) wired / ethernet internet connection. No WiFi connection.
  • Apply and Positively Impact Lives.

    Join the Relief Team!

    Build your own schedule from available hours of business

    You must be present for all hours of training and pass training tests to be eligible for training certification payout.

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    Customer Service • Ibagué, Tolima