Customer Operations Intern

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since , we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through + offices on six continents, Infobip’s platform is used by almost % of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Key Responsibilities (Operations Intern) :

• Use spreadsheets, data visualization tools, or CRM (Customer Relationship Management) software to collect and analyse data, such as revenue figures & customer information.
• Assist in managing the customer relationship management (CRM) system, ensuring data accuracy and updating customer records.
• Generate reports and dashboards with the goal of providing insights and support in making data driven decisions.
• Support with identifying bottlenecks or areas for improvement in dedicated department.
• Track and analyse key performance indicators (KPIs) for dedicated roles, providing actionable insights to the global teams and management.
• Assist in forecasting activities by analysing historical data, market trends, and other relevant factors.
• Document standard operating procedures and guidelines for partnership-related processes, ensuring consistency and knowledge transfer within the team.
• Participate in specific projects or initiatives.