▷ [Urgente] Genetic Counseling Assistant...

Overview

Genome Medical is searching for a Genetic Counseling Assistant (GCA) who is a motivated individual with a background in genetics, biology, psychology, or similar fields. The GCA must be interested in learning from genetic counselors on how to improve patient care while supporting them in telehealth consultations. The GCA should have a willingness to learn new material in the area of genetics / genetic counseling, as well as flexibility to handle time-sensitive tasks as they arise. The individual will work closely with other members of the Genetic Counseling Assistant Team and will help ensure outstanding provider interactions and patient care by partnering with Genetic Counselors and GC Team leads.

Base pay range

$40,560.00 / yr - $45,000.00 / yr

Primary Responsibilities and Essential Duties

• Prepare genetic counseling summary reports for appointments and collect necessary consultation documents
• Contact patients prior to appointments to collect personal and / or family history
• Work with the genetic counseling team to manage prior authorization cases
• Review appointment slots to ensure they are scheduled appropriately (session length, appointment type, specialty chosen, etc.)
• Attend informational meetings as needed to learn new material
• Escalate cases and triage to other departments when appropriate
• Ensure HIPAA compliance in all interactions and provide individualized service via phone, chat, or email
• Support the patient care process from referral to return of results, prioritizing urgent vs. routine visits
• Facilitate external medical referrals and follow-up care when needed
• Consistently meet efficiency and productivity metrics
• Identify areas for process and efficiency improvements
• Facilitate communication between patients and the genetic counseling team regarding visit or testing status
• Provide customer and partner support for individuals navigating Genome Medical services, maintaining positive rapport and resolving inquiries to meet quality and satisfaction standards
• Understand Genome Medical services, digital tools, products and processes to effectively represent them to patients and partners
• Act as a liaison between outside physicians, Genome Medical care providers, clients, and partners
• Assist with pedigree generation, patient summary notes, and action plans, ensuring timely delivery to patients and outside providers
• Prepare patient records for review by medical specialists and collaborate with the care team to implement appropriate care plans
• Build knowledge of lab selection and assist with lab order entry and sample collection
• Prepare required patient records for labs or third-party insurers, performing pre-authorizations
• Track and route test results to care providers, answering patient questions throughout the process
• Other responsibilities as they relate to the position and the needs of the department

Hours : 40 hours per week with flexibility for some weekend coverage. Time during the week will be adjusted so that the total does not exceed 40 hours per week. Hours available are 12-8 pm EDT / 9-5 PDT.

Requirements and Qualifications

Preferred Qualifications

About Genome Medical

Genome Medical is committed to making expert genetic guidance accessible to all. Founded in 2016, our team includes genetic counselors and professionals focused on improving patient care through a tech-enabled care delivery model. We specialize in rare diseases and provide telehealth genetic services to deliver rapid, clear guidance for patients and providers.

Genome Medical is an equal opportunity employer and values a diverse workforce. We prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Information collected as part of your Genome Medical profile and any job applications are subject to Genome Medical’s Candidate Privacy Policy.

We offer medical, dental, and vision packages, plus additional benefits to customize your coverage. Benefits include : Generous PTO and sick time, Paid Personal Leave, Paternity & Maternity Leave, 401k Match, remote office reimbursement, AD&D, Short & Long-Term Disability, HSA & FSA, Life Insurance, Pet Insurance, and more.

Some of our other opportunities : Seniority level Not Applicable; Employment type Part-time; Job function Health Care Provider; Industries Medical Practices.

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