▷ [Inicio Inmediato] Quality Assurance Senior Analyst...

Overview

About DiDi Brazil — a part of DiDi Global Inc. since 2018 — we work to connect talented people and create solutions that impact mobility and delivery services and digital payments. We are committed to building innovative solutions that start in Brazil and scale to more than 12 countries. We value diversity, collaboration, respect, and a fast-paced yet constructive work environment.

About the Job

We are looking for a Quality Assurance Senior Analyst responsible for building and maintaining relationships with other areas within the company to guarantee our quality standards and customer experience satisfaction. If you love building from scratch and working with a diverse, top talent team, this might be the ideal job for you. As a Quality Specialist you will lead quality projects that affect customer experience and business efficiency, generating impact for thousands of people. You will be part of the QA strategy and contribute to the following :

• Tracking customer feedback to identify successes, gaps, errors, and non-conformity issues through robust processes.
• Focusing on the entire customer journey to suggest process improvements and issue resolution.
• Working collaboratively with our BPOs on performance improvement, feedback processing, reporting, data quality, and guiding implementation of change.

Responsibilities

Basic Qualifications

Preferred Qualifications

Why you’ll love working at DiDi

We offer a values-driven environment where you will :

Equal Opportunity Employment

We are committed to building inclusive and diverse teams and a workplace free from discrimination and harassment. DiDi is an Equal Opportunity Employer. Employment decisions are based on position needs and candidate qualifications, without regard to gender, age, sexual orientation, nationality, marital status, pregnancy / maternity, disability, race, religion or beliefs, or any other status protected by law. We do not discriminate and strive to create better products and services for the communities we serve.

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