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[Quedan 3 Días] Customer Success Manager...

JackEstados Unidos, Cesar, CO

Hace 4 horas

Descripción del trabajo

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This range is provided by Jack. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$72,000.00 / yr - $86,000.00 / yr

This rapidly growing technology company is transforming communication in the $100+ billion wholesale distribution industry. Trusted by over 1,000 distributors and 40,000 users, its platform helps millions of contractors, technicians, plumbers, electricians, and other skilled professionals streamline orders, solve problems, and keep their workday running smoothly.

Backed by $25M in Series A funding, the company is scaling quickly and seeks a Customer Success Manager (CSM) for SMB accounts to join its Customer Success team. This role is ideal for someone passionate about driving customer adoption, retention, and expansion while serving as a trusted advisor to distributors across North America.

Competitive Compensation : $72K base salary with 20% performance-based incentive (OTE $86,400).
Equity Participation : Share in the company’s growth and long-term success.
Comprehensive Benefits : Health, dental, vision, life, disability coverage, 401(k), and employee assistance program (EAP).
Flexible PTO : Unlimited paid time off to recharge and balance work-life priorities.
Professional Development : Annual education stipend to support career growth and skill-building.
Collaborative Culture : Work with a team that values collaboration, authenticity, and having fun while solving meaningful problems.

Responsibilities

Serve as the primary point of contact for a portfolio of SMB accounts, building strong relationships and understanding each customer’s goals.

Develop and execute success plans with clear objectives, milestones, and success metrics aligned with customer outcomes.

Proactively engage with accounts to drive adoption, usage, and ROI, offering best practices and workflow optimization strategies.

Monitor account health, identify risks, and act to prevent churn while maximizing retention.

Forecast renewals and provide management with accurate ARR visibility.

Conduct regular business reviews and strategic check-ins with customers to identify upsell and expansion opportunities.

Collaborate with cross-functional teams—sales, product, and support—to ensure seamless customer experience.

Act as a Voice of the Customer (VOC) advocate, providing product feedback to influence the roadmap.

Present account updates and insights to customer and internal leadership.

Travel occasionally for conferences and on-site customer meetings.

Requirements

Experience : 2+ years in Customer Success with SMB accounts, ideally in SaaS, construction, distribution, or technology sectors.

Book of Business Management : Proven ability to manage a portfolio of SMB customers across multiple locations.

Industry Knowledge : Familiarity with construction or wholesale distribution is a strong plus.

Relationship Builder : Skilled at engaging key decision-makers and nurturing long-term relationships.

Customer-Centric : Demonstrated ability to help customers achieve outcomes and expand their usage.

Technical Aptitude : Comfortable learning and leveraging SaaS applications quickly.

Communication Skills : Excellent presentation, written, and verbal communication, including C-suite-level discussions.

Organizational Skills : Able to balance multiple priorities and perform under pressure in a fast-paced environment.

Remote Work Readiness : Previous remote work experience preferred.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service and Sales

Industries

Software Development, Technology, Information and Internet, and Technology, Information and Media

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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Customer Manager • Estados Unidos, Cesar, CO