Urgente : Senior Fusion Support Analyst – Finance ( Arcos Dorados)...

Senior Fusion Support Analyst – Finance (Arcos Dorados) – Oracle

Oracle Bogota, D.C., Capital District, Colombia

Join to apply for the Senior Fusion Support Analyst – Finance (Arcos Dorados) role at Oracle. This position focuses on troubleshooting and resolving highly complex techno‑functional problems while delivering excellent customer service at a technical and functional level.

Responsibilities

• Diagnose, investigate, and resolve highly complex and mission‑critical technical issues for Cloud and On‑Premise customers.
• Provide customer service at a technical and functional level and drive the complete resolution of each service incident.
• Act as Situation Manager for highly sensitive issues and consult with management on critical customer situations.
• Share knowledge by developing formal team training sessions and mentoring colleagues to promote technical and professional development.
• Create and review Knowledge Articles to capture solutions and best practices.

Qualifications

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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