▷ (19 / 10 / 2025) Director, Strategic Initiatives and Transformation...

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Client Services works with issuers, acquirers, processors, and merchants worldwide to deliver on our commitment to uplift everyone, everywhere by being the best way to pay and be paid. To deliver on this critical mission, we must continually assess and improve our performance both internally and how we enable client success. Our top priority is to transform our Client Services organization to one focused on client success, leveraging data, technology, and AI to deliver a service experience that delights our clients around the world. The Strategic Initiatives and Transformation Office (SITO) is responsible for delivering on our 2030 strategy across Client Services.

Position Summary

The Director will be a key leader within the SITO organization. We are seeking a Director to lead multiple key strategic initiatives within the Transformation Office as part of the Visa Client Services 2030 strategy. This role reports into a Senior Director responsible for transformation governance, process excellence and other strategic initiatives.

Strategic Leadership

• Partner with SVP level Executive sponsors to develop and implement a comprehensive Digital Sales to Service strategy (DS2S) and Time to Activation (TTA) strategy that aligns with Visa's 2030 vision and business objectives.
• Lead cross-functional teams to execute the key initiatives that extend Visa's reach into non-enterprise clients.
• Identify and prioritize opportunities to enhance digital sales and service capabilities for Core, VAS, and CMS solutions.
• Lead global cross-functional teams to accelerate time to revenue through process improvements, automation and AI.

Execution and Accountability

Customer Experience

Digital Transformation Delivery

Performance Management

Value Realization

This is a hybrid position. Expectations on days in the office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

Preferred Qualifications

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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