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(Quedan 3 Días) Head Of Quality Pilatus Ibérica...

Pilatus Aircraft LtdTuluá, CO

Hace 1 día

Descripción del trabajo

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Quality Assurance Specialist

Company Description :

is a global web hosting and managed services provider delivering high-performance, reliable, and easy-to-use hosting solutions to customers worldwide. Formerly A2 Hosting, the brand now serves over 700,000 customers and powers millions of websites, offering shared, VPS, and dedicated hosting, along with managed solutions, domain registration, email hosting, and site migrations. With 24 / 7 expert support, proactive monitoring, and a commitment to trust, transparency, and innovation, is dedicated to helping individuals and businesses succeed online through fast, secure, and scalable hosting experiences.

Role Description :

This is a full-time on-site role for a Quality Assurance Specialist based in Cali. The role focuses on enhancing the quality of our customer support experience by reviewing interactions, identifying training opportunities, and helping our agents deliver consistent, high-standard service. The Quality Assurance Specialist works closely with team leaders to provide coaching, feedback, and development plans aimed at improving communication, technical accuracy, and overall customer satisfaction. This position is centered on people, service quality, and performance improvement.

Daily tasks include reviewing production processes, identifying areas for improvement, and collaborating with other departments to ensure quality standards are met.

Qualifications

Strong analytical and problem-solving skills
Excellent communication and collaboration abilities
Bilingual is a must (English & Spanish)
Experience in the web hosting or IT industry is a plus
Previous experience in QA based rules is a plus

Quality Assurance Engineer

Job Summary :

Coordinate all activities related to the implementation of the Quality System to ensure compliance with the 26 standards, as well as with the local regulatory agency Invima.

Essential Functions

Ensure compliance with the release process for all products manufactured in Colombian plants, those manufactured locally, and those packaged in the Reconditioning Warehouse.

Establish a quality system at the plant and in all related departments to comply with the 26 Quality standards and the local regulatory agency.

Establish a documentation system to control and manage all technical information and documents.

Plan and execute all activities related to the Annual Product Review.

Define and monitor all activities included in the Quality Master Plan to meet the schedule.

Coordinate the Mock Recall Audit.

Coordinate the Non-Conformity Program.

Ensure compliance with established internal audits.

Receive the Corporate Quality Audit for the Supply Chain.

Monitor the closure of internal and corporate quality audit results.

Monitor the Corrective and Preventive Action Program.

Ensure Good Documentation Practices (GDP) and Good Manufacturing Practices (GMP) in accordance with Corporate and regulatory Quality Standards.

Job Duties

Prepare and monitor the Master Quality Plan.

Prepare and monitor the GMP Strategy. Activity monitoring.

Prepare and present the Monthly Quality Meeting.

Conduct and schedule the following activities : Mock recall; Prepare and coordinate the Annual Product Review; Nonconformities : finished product / Shelf quality / Quality complaints / Consumer complaints / Customer complaints / Internal country complaints.

Generate ETQs, monitor trends, and monitor closure. Support in generating the RCA and CAPA.

Monitoring the closure of Internal / Corporate Audits : Preparation and execution of audits.

Documents : generation, review, and approval of procedures and other quality documents. Ensure the review of Quality Flashes.

Participation in the definition of the Master Validation Plan by plant.l

Monitoring compliance with Component Alignment.

Definition and monitoring of the Quality Training program : planning the Bootcamp.

Participation in Quality Week.

Our Commitment to Inclusion :

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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Quedan • Tuluá, CO