Senior Operations Manager - Bogotá, Colombia...

About SellCord

SellCord is a leading agency specializing in launching and scaling brands on Walmart. Our proprietary tool, Refund Stacker, offers Walmart sellers a comprehensive solution for managing reimbursement claims. With automated audit processes, real-time updates, and a dedicated team, Refund Stacker simplifies the complex task of handling reimbursements, ensuring sellers maximize their refunds while minimizing workload. We cover a wide range of scenarios, including inventory damage, lost inventory, shipping issues, and incorrect fees.

The Role

As the Refund Stacker Senior Manager, you will oversee the operational management of the Refund Stacker tool and the internal processes related to handling client reimbursements. This role focuses on process optimization, internal team management, and ensuring the successful execution of workflows without direct client interaction. Your expertise will help streamline the claim management process and improve operational efficiency across the Refund Stacker team.

Key Responsibilities

• Oversee the internal processes related to Refund Stacker’s reimbursement claim workflows.
• Manage and mentor the operations and case management team, ensuring smooth operation and team productivity.
• Collaborate with cross-functional teams to improve and refine claim management processes and tools.
• Monitor key performance indicators (KPIs) to ensure the timely processing of claims and issue resolution.
• Identify bottlenecks in operational workflows and propose solutions to improve efficiency.
• Implement new strategies and tools to enhance the overall performance of the Refund Stacker service.

Skills That Will Enable You To Thrive

Why It’s Awesome To Join SellCord

How To Apply

To apply, please submit your English resume. We look forward to reviewing your application!

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