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▷ (Aplica ya) Execution & Enablement Manager - Colombia...

dLocalBogotá, Bogotá, Distrito Capital, CO

Hace 6 horas

Descripción del trabajo

dLocal Bogota, D.C., Capital District, Colombia

1 day ago Be among the first 25 applicants

What’s the opportunity?

As our Execution and Enablement Manager, you will play a key role in driving operational excellence across dLocal’s Payins network. You’ll own strategic relationships with processors, acquirers, APM providers, card schemes, regulators, and issuers, ensuring smooth and high-performing operations. Collaborating across teams, you’ll optimize costs, boost approvals and reliability, and deliver seamless merchant go-lives. You’ll also lead the end-to-end process of introducing new payment methods and enhancing existing solutions—making a tangible impact by increasing approval rates, reducing costs and latency, and accelerating merchants’ time-to-revenue.

What will I be doing?

Partner & processor management : Own day-to-day operational relationship for assigned partners : onboarding, credential / contract changes, operational migrations, and go-live readiness.
Coordinate root-cause investigations and remediation with partners and internal teams to resolve business and technical blockers.
Coordinate with various internal teams and relay processor feedback; support market-specific needs and practices to improve continuity.
Enablement & commercial responsibilities : Negotiate pricing, SLAs and special commercial terms; enable partner features and new payment flows.
Manage fines process and costs structures : track, upload evidence, and ensure card-scheme mandates are implemented.
Merchant-facing operational support : Provide hands-on enablement and hypercare for merchant integrations and go-lives; act as escalation contact during critical incidents.
Performance optimization & market intelligence : Analyze rejection reasons, partner performance, and routing to implement initiatives that increase approvals and reduce costs.
Identify and help integrate new operational capabilities and benchmark partner performance against market standards.
Governance, reporting & continuous improvement : Maintain and drive the Partners Health Matrix; run health reviews and deliver action plans; report progress, risks and outcomes to stakeholders; own core KPIs and continuous improvement initiatives.

What skills do I need?

4–6+ years in payments / fintech operations, partner / processor or issuing and acquiring management; experience with card schemes and APMs strongly preferred

Bachelor’s degree in Business, Engineering, Economics, or related field; fluency in English (additional languages a plus)

Proven ability to negotiate pricing, SLAs and commercial agreements with partners

Strong understanding of payment flows and operations (APIs, webhooks, credentials, routing, settlement, reconciliation); comfortable working with Product and Engineering

Data-driven mindset with strong root-cause analysis skills. Proficient with Excel / Sheets; SQL or BI tools a plus

Working knowledge of scheme mandates, fines processes, and operational compliance (AML / KYC considerations)

Excellent communication and ability to influence across functions and with external partners

Experience leading cross-functional programs, merchant go-lives, and driving actions under tight timelines

Bias for action, ownership, strong organisation, and ability to operate across time zones and manage multiple initiatives

Experience working with AI tools or automations is considered a plus

What do we offer?

Remote work : work from anywhere or one of our offices around the globe!

Flexibility : flexible schedules and performance-driven environment

Fintech industry : dynamic environment with opportunities to build and boost creativity

Referral bonus program : reward for referring ideal candidates

Learning & development : Premium Coursera subscription

Language classes : free English, Spanish, or Portuguese classes

Social budget : monthly budget to engage with your team

dLocal Houses : option to work from a remote location with team collaboration

For people based in Montevideo (Uruguay), 55% of monthly office attendance is required. This requirement does not apply to IT and Fraud roles.

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process. You can also check out our webpage, LinkedIn, Instagram, and YouTube for more about dLocal!

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Colombia • Bogotá, Bogotá, Distrito Capital, CO