Onsite Support Specialist L1 CO

Excis Compliance ltdUsaquen, DC, co

Hace 3 días

Tipo de contrato

Quick Apply

Descripción del trabajo

Job Description

WE’RE HIRING A FIELD ENGINEER IN BOGOTA, COLOMBIA!

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Field Engineer to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

Client in 190+ countries
6000+ Engineers
200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture were individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

What You'll Do :

Advanced Troubleshooting : Resolve complex hardware, software, and network connectivity issues escalated from Level 1 support.

System Deployment & Maintenance : Install, configure, and maintain desktop hardware, client software, and operating systems.

Security Management : Implement security measures, update antivirus software, and monitor for potential security breaches.

User Support : Provide technical assistance to end-users, both on-site and remotely, ensuring optimal user experience.

Network Support : Offer basic support for network peripherals and infrastructure, such as diagnosing and resolving wireless issues.

Documentation : Develop and maintain technical documentation for IT equipment, systems, and processes.

Training & Escalation : Train Level 1 support staff and act as an escalation contact for advanced technical issues.

What You Need :

Bachelor’s degree in computer science, information technology or a related discipline

Prior experience working as a desktop support engineer, support technician or in a similar role

Up-to-date knowledge of computer systems, be it hardware, software or networks

Outstanding problem-solving skills with the ability to communicate to end users and the stakeholders of the company

Experience in installing, monitoring and maintaining hardware / software within computer systems

Prior knowledge in cloud computation, scripting languages, and IT projects

Exposure to customer service

Ready to shape global IT Team at Excis and drive the success of our worldwide teams? Apply now to join our Field Engineer team in Colombia!

Requirements

Benefits

Social Security Health Insurance

Pension Contributions

Labor Risks Insurance

Severance Interest

Requirements

What you need : Bachelor Degree or equivalent in Computer Science or related field. CompTIA A+, Microsoft Certified Professional (MCP) or better. Minimum of 18 months’ years of IT experience. Mobile device management, including IOS and Android devices, Enterprise encryption solutions, Windows PC / laptop management via Active Directory. Proven ability to multi-task, effectively determine priorities and meet SLA’s. Adaptable and flexible in a fast-changing industry and work environment. Willing to work off-hours and weekends when required for projects or emergency support.

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Support Specialist • Usaquen, DC, co