▷ [2 / 10 / 2025] Manager, Strategy, Governance &Learning (SGL-LRN) - Global AML Operations...

Purpose

Strategy, Governance & Learning supports the Banks overall AML program. By conducting intake, triage, enhanced due diligence, name scanning and payment screening, AML Operations is able to identify and monitor high risk customers and suspicious activities. Under the Senior Manager Strategy, Governance and Learning - Global AML Operations, the Manager coordinates and oversees the change management, communication and business enablement activities being driven by Strategy, Governance & Learning in the AML Operations units, and assists in project management and / or implementation for new initiatives which promote a positive culture of AML / ATF and sanctions risk management and compliance across the organization unit ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies, and procedures.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Supports Toronto's Strategy Governance & Learning team with coordinating the completions of the AML Operations Training plan under the guidance of the Senior Manager, Strategy, Governance & Learning.
• Assists and tracks the development of new projects impacting the AML Operations teams and supports the implementation.
• Supports the Strategy, Governance & Learning team by identifying, coordinating and tracking in-country 2nd line resources and subject matter experts by :
• Directing and coordinating regular status meetings with Strategy, Governance & Learning Senior Manager and AML Operations business leads to organize and facilitate working sessions
• Identifying in-country SMEs to support the Strategy, Governance & Learning team's development of training content
• Identifying and liaising with partners (AML Operations leads, Local AML Risk, LSOs, In-country Product Groups, Internal Controls, etc.) to coordinate under the guidance of the Strategy, Governance & Learning team, any targeted, business as usual or ad hoc training activities
• Coordinating and obtaining the appropriate sign-offs of training developed by the Strategy, Governance & Learning team in a timely manner
• Follow outlined processes to track and provide timely reporting of activities in alignment with AML Operations Training Program Standards
• Develop, implement and sustain documented processes for managing Change and Business Enablement activities within the 1B AML Operations and Strategy, Governance & Learning team under the guidance of the Director, Strategy Governance & Learning
• Take on ad hoc Strategy, Governance & Learning projects as assigned
• Proactively address issues for emerging gaps – engage / lead cross functional teams to address systemic or persistent issues in day-to-day operations and define the operational needs parameters and support requirements for steady state processes
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of your respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AMUATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework Regulatory Compliance Risk Management Framework

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