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Senior Product Manager, Consumer (LATAM)

Senior Product Manager, Consumer (LATAM)

GladlyWorkFromHome, Tolima, Colombia
Hace 13 días
Descripción del trabajo

Senior Product Manager, Consumer (LATAM)

We're looking for a Sr. Product Manager to join our Consumer product team, which is responsible for the experience that consumers have when interacting with brands using Gladly. This experience covers the range of ways to communicate with customer support agents (we call them heroes), finding answers to frequently asked questions, and more. The team works at the cutting edge of crafting AI-powered consumer experiences across all channels. Our product teams are led by a product manager, designer, and engineering manager, and are organized around personas, which helps us create a long-term vision and build toward that.

What you’ll do on the team :

  • Create a vision and strategy for your product area that furthers the company goals and vision
  • Deeply understand the market and customer needs to identify compelling problems worth solving and the viability of solutions, in partnership with design, marketing, and engineering
  • Validate, plan, and deliver on both impactful enhancements and new products
  • Collaborate across Product teams to build a cohesive product and hone your PM craft
  • Bring others along in the process (Sales, Customer Success, Execs, partners, etc.), and align teams with a clear message

A few projects you could be working on :

  • Optimizing our AI experience across all channels, including voice and text-based channels
  • Expanding into new channels and use cases
  • Exploring and articulating a vision for where consumer experiences are heading in an AI-enabled world

    • What you’ll bring to the team :

  • Have 5+ years of experience as a product manager, preferably with some exposure in B2B SaaS and Consumer software products
  • Demonstrate strong communication skills and intuition for how to approach communication with a wide range of audiences
  • Can telescope between the details and the big picture
  • Are skilled at discovery, gathering, and navigating qualitative and quantitative inputs
  • Know what great design looks like, and care about delivering experiences modern consumers will enjoy
  • Grasp technical details and understand technical constraints when working with engineers
  • Build trust easily with collaborators and listen well, while also knowing how to push forward independently where needed
  • Love tackling hard problems and coming up with powerfully simple solutions

    • Why Join Gladly?

    At Gladly, we’re not just building software—we’re transforming an industry. We take a people-first approach, both in our product and our culture. When you join us, you’ll enjoy :

  • Competitive salaries, stock options, and comprehensive benefits
  • Generous paid time off, parental leave, and home office stipends
  • A fully remote work environment with opportunities for in-person team gatherings
  • A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive

    • Referrals increase your chances of interviewing at Gladly.

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    Note : This posting includes information about the Senior Product Manager role in LATAM and related team opportunities; it does not suggest any open roles beyond this posting.

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    Senior Product Manager • WorkFromHome, Tolima, Colombia