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▷ [Aplicar en 3 Minutos] QA Analyst...

▷ [Aplicar en 3 Minutos] QA Analyst...

Remote PeopleBogotá, Bogotá, Distrito Capital, CO
Hace 3 horas
Descripción del trabajo

Help shape the quality behind a world-class Support Organization

Remote People is partnering with a global technology company dedicated to delivering outstanding customer experiences through its Support Organization. We’re looking for a Quality Assurance Analyst (Support) to help elevate service standards, ensure operational excellence, and drive continuous improvement through data, feedback, and coaching.

Why Join?

  • Impactful Role : Be a key player ensuring service excellence by monitoring, evaluating, and improving support interactions that reach customers worldwide.
  • Continuous Improvement : Use data‑driven insights to identify performance gaps, guide coaching initiatives, and recommend process innovations.
  • Collaboration & Learning : Work closely with Support Leads and Managers, contributing ideas that enhance efficiency and customer satisfaction.
  • Growth Opportunity : Build expertise in QA methodologies, analytics, and customer experience operations within a global tech environment.
  • Culture of Quality : Join a team that values precision, accountability, and proactive problem-solving.

What You’ll Do

  • Conduct call and case reviews to assess quality, consistency, and adherence to standards.
  • Prepare and present audit findings, providing actionable insights for leadership.
  • Serve as a quality coach for Support team members across assigned markets.
  • Identify training and process improvement opportunities.
  • Recommend workflow, tool, and efficiency enhancements.
  • Support leadership with reports and data that drive decision‑making.

    • What We’re Looking For

  • Experience : 2+ years in Technical Support or Customer Service; 1+ year in QA or auditing preferred.
  • Technical Skills : Hands‑on experience with CRM platforms (Salesforce, Zendesk) and strong Excel or BI tool proficiency (Power BI, Tableau).
  • Language : Advanced English (written and spoken).
  • Location : Bogota, Colombia
  • Contract Type : Full‑time / Local employment (standard legal benefits).
  • Salary Range : COP 6,000,000

    • Ready to help define what quality means in customer support?

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    Qa Analyst • Bogotá, Bogotá, Distrito Capital, CO