[Urgente] E-Commerce Operations Team Lead...

Do you want to be part of the world’s leading jewelry company while putting your experience in Fulfillment into use? If yes, then we might have an exciting opportunity for you! You will be part of Pandora Latin America Team in an international organization of can-do spirited, passionate, and performance-driven people.

Pandora is currently looking for an E-Commerce Operations Team Lead to support a rapid digital growth and expansion in Colombia. The primary responsibilities of the E-Commerce Operations Team Lead are to guide the warehouse operations team of 3-4 people, while making sure the e-commerce orders are delivered on time and to ensure a great customer service for Pandora customers.

WHAT YOU WILL DO

• Supervises associates engaged in all operational activities, including inventory management, customer service and carrier communication on day-to-day basis
• Promote excellent customer service by training junior staff, ensuring customer inquiries and complaints are handled in a professional and timely manner
• Performs operational activities including picking, packing and returns management.
• Responsible for team management including resource planning, operational productivity reporting and communication.
• Maintains an awareness of service level requirements and operational security best practices

KPIs :

MORE ABOUT YOU

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If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.

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