▷ [Aplicar en 3 Minutos] Change & Problem Sr. Analyst...

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers—amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility—our people are energized problem solvers who take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you, we would love to have you join us!

Job Description

We are seeking a Change & Problem Sr Analyst who will manage the design, execution, and continuous improvement of the Change Management, Release Management, and Problem Management processes within the IT organization. You will ensure minimal disruption to IT services while enabling rapid delivery of changes and releases.

Your Responsibilities :

• Change Management :
• Organize and lead Change Advisory Board (CAB) meetings, facilitating discussions regarding proposed changes.
• Manage the Change Management Office (CMO) to meet policies.
• Develop and refine Change Management processes.
• Oversee the lifecycle of all changes, from request through implementation and closure, including risk assessment, impact analysis, and documentation.
• Monitor change success rates, identify trends, and implement corrective actions to improve the process.
• Problem Management :
• Develop the Problem Management process, focusing on identifying causes of IT incidents.
• Coordinate problem investigations with technical teams to identify and document causes.
• Track problem resolutions, ensuring closure and preventing recurrence.
• Identify potential problems and implement preventative measures.
• Monitor problem resolution success and insights to improve the process.

The Essentials - You Will Have :

The Preferred - You Might Also Have :

What We Offer :

Our benefits package includes …

#LI-PT2

#LI-hybrid

Rockwell Automation’s hybrid policy expects employees to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

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