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(Busqueda Urgente) Customer Success Manager | Cybersecurity | Bogotá | Hybrid...

(Busqueda Urgente) Customer Success Manager | Cybersecurity | Bogotá | Hybrid...

SafeticaBogotá, CO
Hace 1 día
Descripción del trabajo

Overview

Safetica is a global leader in Intelligent Data Security, delivering solutions to prevent data leaks and manage insider risks across on‑premises and cloud environments. As a software company with clients in over 120 countries, we are expanding into the United States and accelerating product development. Join our dynamic Customer Success team in Colombia to support the USA market and collaborate with colleagues in Europe to ensure seamless global cooperation.

As a Customer Success Manager, you’ll drive smooth onboarding, guide customers through implementation, and maintain high satisfaction with our solution. By identifying growth opportunities, you’ll act as a trusted advisor and a bridge between customers and our internal teams, including technical support, product management, and sales.

We have an amazing office in Bogotá, and we’d love for you to be there. Being present helps you connect and collaborate with your colleagues in person, which is something we value.

Responsibilities

  • Build and maintain strong relationships with existing customers.
  • Lead the onboarding process and ensure fast adoption of Safetica solutions.
  • Actively communicate with key customer users and stakeholders (e.g., IT administrators, security managers).
  • Resolve customer issues and work with technical support on more complex incidents.
  • Identify opportunities for service expansion or product upselling.
  • Monitor and measure customer satisfaction, including collecting regular feedback.
  • Prepare reports on customer usage and recommend improvements.
  • Collaborate closely with sales and marketing teams on customer campaigns and case studies.

What we are looking for

  • At least 2 years of experience in a similar role (e.g., Customer Success, IT Consultant).
  • Experience with B2B customers, ideally in IT or software.
  • English language proficiency at the C1 level. Proficiency in Brazilian Portuguese is a strong plus.
  • Strong communication and presentation skills.
  • Strong organizational and time management skills in dynamic environments.

    • Technical skills

  • Knowledge of IT security and cybersecurity concepts (e.g., data protection, sensitive data classification, user access management).
  • Ability to interpret technical information and translate it into actionable solutions for end users.
  • Experience with CRM tools (e.g., HubSpot, Salesforce) and managing Windows workstations and servers.
  • Nice to have : Familiarity with macOS, including basic troubleshooting and system configuration.

    • What you can expect from Safetica

  • Work / life balance with unlimited vacation, 3 sick days, and 2 volunteering days.
  • Flexible work setup and hybrid mode; opportunity to meet colleagues in person while enjoying remote work on other days.
  • Honest work environment with open communication and a transparent roadmap.
  • Language development opportunities, including English classes.
  • A transparent, collaborative work culture across teams.

    • Next steps

    Excited about customer journey and ready to grow your career in the customer success team? Send us your CV or LinkedIn profile in English, and we’ll get back to you quickly to schedule a short call.

    Job details

  • Location : Bogota, D.C., Capital District, Colombia
  • Employment type : Full-time
  • Job function : Customer Service
  • Industries : Software Development

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