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Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are seeking a highly skilled Consultant to join our Service Level Management Team. In this pivotal role, you will lead efforts to assess, monitor, and enhance service level agreements (SLAs), ensuring the highest standards of service delivery and compliance with client contractual obligations. The ideal candidate will bring a strong background in technology-driven environments, outstanding analytical capabilities, and proven leadership in cross-functional collaboration.

Key Responsibilities

• Provide streamlined solutions and process improvements for service level management needs.
• Conduct in-depth SLA re-assessments, risk analyses, and regular audits to ensure ongoing compliance, efficiency, and continuous improvement.
• Manage and triage service level requests while maintaining strong relationships with Product, Technology, Legal and Sales to ensure seamless alignment of SLAs and execution of improvement initiatives.
• Oversee SLA governance and compliance across client contracts, ensuring alignment with internal standards and mitigating risks.
• Develop, implement, and manage comprehensive product and service improvement plans based on data-driven insights and stakeholder feedback.
• Gain a comprehensive understanding of Visa’s suite of products and services to ensure alignment with SLA offerings.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

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Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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