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Busqueda Urgente! Senior Operations Manager...
ConfidentialMedellín, COHace 15 horas
Descripción del trabajoBachelor’s degree in Business, Management, or related field. 5+ years of leadership experience in operations management. Strong people leadership, communication, and problem-solving skills. Proven experience managing performance, budgets, and client relationships. Willingness to work a flexible schedule and / or as required Advanced English level is a must. Schedule : Monday to Saturday. Basic salary + monthly bonus for meeting indicators. Contract : Long-term from day one. Mid-Senior level Full-time Management Telephone Call Centers
We are looking for a Senior Operations Manager to provide leadership and direction across multiple teams and business units. This role is responsible for driving performance, implementing operational strategies, and ensuring strong stakeholder relationships.
Responsibilities
- Lead and develop managers and their teams, ensuring alignment with company goals.
- Oversee operational performance, budgets, staffing, and process improvements.
- Act as the primary contact for stakeholders, addressing escalations and driving client satisfaction.
- Monitor performance metrics, manage risks, and implement best practices.
- Foster a positive, engaging workplace and partner with support functions to drive continuous improvement.
Qualifications
Seniority level
Employment type
Job function
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Busqueda Urgente • Medellín, CO