Talent.com
Esta oferta de trabajo no está disponible en tu país.
▷ Solo Quedan 24h : Customer Success Manager, Remote Colombia...

▷ Solo Quedan 24h : Customer Success Manager, Remote Colombia...

DoiT InternationalNeiva, CO
Hace 13 horas
Descripción del trabajo

Overview

Location

Our Associate Customer Success Manager will be an integral part of our global Customer and Product Success team. This role is based remotely in Colombia.

Who We Are

DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency. With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

The Opportunity

We are a team of Customer Success professionals who are skilled at working with customers and internal DoiT teams to solve challenging problems. We are committed to personal development and enjoy sharing our knowledge and experience. We work hands-on, side-by-side with our customers to educate, mentor, advise, and solve problems to make sure they are getting the most out of what our product and team have to offer. We are looking for an Associate Customer Success Manager to own a portfolio of customer accounts, operating as a partner and customer journey orchestrator for a high-volume portfolio of DoiT customers. The ideal candidate is a highly self-motivated and goal-oriented individual who is eager to leverage best-in-class Customer Success tooling and data-driven insights to promote retention through customer-realized value. This role is ideal for a CSM who is interested in operating at the intersection of cloud technology, financial operations, and customer impact.

Responsibilities

  • Own a portfolio of accounts, leveraging automated playbooks and workflows to help customers achieve value through all phases of the customer journey, including : onboarding, adoption, value realization, renewal, and expansion
  • Deliver one-to-many customer training and education sessions on the DoiT console. Host one-to-many office hours for customer Q&A
  • Use customer insights surfaced through our Customer Success tooling to analyze customer sentiment and propensity for growth. Identify strategic customers for account planning and additional human outreach
  • Support the Account Management team by sharing key insights into adoption and sentiment, with an emphasis on account growth and creation of deep and healthy relationships with key customer stakeholders (CFOs, FinOps leads, engineers, cloud architects)
  • Manage customer escalations, identify risk, and build relevant mitigation plans in collaboration with Account Management and CS leadership
  • Build trust and transparency with customers and act as a customer advocate (operate as the “voice of the customer”)
  • Escalate problems and customer feedback more generally to the engineering team, product managers, and other departments
  • Maintain a detailed understanding of DoiT’s products and services and customer use cases to advise customers on how to leverage Doit solutions more effectively

Qualifications

  • 1-2 years of experience in Customer Success in a B2B SaaS company
  • Technical aptitude, with the ability to identify areas for automation and an interest in both learning and leveraging AI
  • Proven ability to manage high and competing workloads with a strong attention to detail and effective prioritization
  • Exceptional ability to communicate and foster positive business relationships with our customers and team members
  • A proven track record of creative problem solving on internal and customer-facing issues
  • Accountability and personal organization is a must
  • Highly motivated team player with a positive outlook and a can-do attitude, preferably with a great sense of humor
  • Curiosity and self-motivation to learn and develop professional competencies
  • Be fluent in English to a professional degree (verbal and written)
  • Bonus Points

  • Experience with finance or data analytics
  • Experience with a public cloud platform like GCP, AWS, or Azure
  • Cloud Provider (AWS, Azure, GCP) and / or FinOps Certifications
  • Additional languages
  • Are you a Do’er?Be your truest self. Work on your terms. Make a difference.

    We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.

    What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge and having fun! Click here to learn more about our core values.

    Sounds too good to be true? Check out our Glassdoor Page

    We thought so too, but we’re here and happy we hit that ‘apply’ button.

    Benefits

  • Unlimited Vacation
  • Flexible Working Options
  • Health Insurance
  • Parental Leave
  • Employee Stock Option Plan
  • Home Office Allowance
  • Professional Development Stipend
  • Peer Recognition Program
  • Many Do’ers, One Team

    DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.

    #LI-Remote

    #J-18808-Ljbffr

    Crear una alerta de empleo para esta búsqueda

    Solo Quedan Customer • Neiva, CO

    Ofertas relacionadas
    • Oferta promocionada
    Senior Product Manager, Consumer (LATAM)

    Senior Product Manager, Consumer (LATAM)

    Limelight HealthWorkFromHome, Huila, Colombia
    Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer — not tickets — at the center of every conversation. Gladly delivers radically efficient and radically personal...Mostrar másÚltima actualización: hace 15 días
    • Oferta promocionada
    Remote Pilot, Madrid

    Remote Pilot, Madrid

    Skyports Drone ServicesWorkFromHome, Huila, Colombia
    Job Title : Remote Pilot, Madrid - English Speaking.Founded in 2018, Skyports is at the forefront of the Advanced Air Mobility revolution, developing and operating cutting-edge infrastructure for el...Mostrar másÚltima actualización: hace 3 días
    • Oferta promocionada
    CONSULTOR ABAP CLOUD SAP • Bogotá • Completamente remoto

    CONSULTOR ABAP CLOUD SAP • Bogotá • Completamente remoto

    Perceptio S.A.SWorkFromHome, Huila, Colombia
    Cercana, diversa, humana, retadora a nivel profesional, pero siempre procurando un equilibrio vida-trabajo; buscamos comunicarnos de manera clara, precisa, ser expertos en coordinar nuestras accion...Mostrar másÚltima actualización: hace 15 días
    • Oferta promocionada
    SAP CO PC S4HANA Consultor Senior- 100% Remoto

    SAP CO PC S4HANA Consultor Senior- 100% Remoto

    SapindexWorkFromHome, Huila, Colombia
    SAP CO PC S4HANA Consultor Senior – 100% Remoto.Consultor SAP S4HANA especializado en el módulo CO PC.Si tienes experiencia en implementaciones, soporte AMS y participación en proyectos, ¡esta es t...Mostrar másÚltima actualización: hace 15 días
    • Oferta promocionada
    • Nueva oferta
    Arquitect@ Cloud I Colombia I Remoto I Consultora Multinacional

    Arquitect@ Cloud I Colombia I Remoto I Consultora Multinacional

    Modern Talent HubWorkFromHome, Huila, Colombia
    Arquitect@ Cloud I Colombia I Remoto I Consultora Multinacional.Tienes experiencia de +4 años como Arquitecto de soluciones Cloud (Azure, AWS, GCP)?. Te gustaría trabajar para una Consultora Multina...Mostrar másÚltima actualización: hace 14 horas
    • Oferta promocionada
    Senior Product Manager, Consumer (LATAM)

    Senior Product Manager, Consumer (LATAM)

    GladlyWorkFromHome, Huila, Colombia
    Senior Product Manager, Consumer (LATAM).Product Manager to join our Consumer product team, which is responsible for the experience that consumers have when interacting with brands using Gladly.Thi...Mostrar másÚltima actualización: hace 15 días
    • Oferta promocionada
    Senior Product Manager (Gerente / a Senior de Producto) – LATAM (Remote) Colombia; Latin America

    Senior Product Manager (Gerente / a Senior de Producto) – LATAM (Remote) Colombia; Latin America

    clara.comWorkFromHome, Huila, Colombia
    Clara is the leading spend management platform for companies in Latin America.Our end-to-end solution includes locally-issued corporate cards, bill pay, and our highly-rated software platform; alre...Mostrar másÚltima actualización: hace 15 días
    • Oferta promocionada
    • Nueva oferta
    Execution & Enablement Manager - Colombia

    Execution & Enablement Manager - Colombia

    dLocalWorkFromHome, Huila, Colombia
    Local enables the biggest companies in the world to collect payments in 40 countries in emerging markets.Global brands rely on us to increase conversion rates and simplify payment expansion effortl...Mostrar másÚltima actualización: hace 14 horas
    • Oferta promocionada
    • Nueva oferta
    Senior Product Manager - Health Care (Remote - Latam)

    Senior Product Manager - Health Care (Remote - Latam)

    JobgetherWorkFromHome, Huila, Colombia
    Senior Product Manager - Health Care (Remote - Latam).This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Product Manager - Health Care in Lati...Mostrar másÚltima actualización: hace 14 horas
    • Oferta promocionada
    Consultor Técnico NetSuite

    Consultor Técnico NetSuite

    OracleWorkFromHome, Huila, Colombia
    This is a consulting position for technical implementation and deployment of customizations on Oracle Netsuite systems, focused on ERP solutions. Position is remote with regional scope (customers ba...Mostrar másÚltima actualización: hace 7 días
    • Oferta promocionada
    Solutions Architect - Remote - Colombia

    Solutions Architect - Remote - Colombia

    FullStack LabsWorkFromHome, Huila, Colombia
    Solutions Architect - Remote - Colombia.We are looking to hire a Solutions Architect to join our team.You’ll work with one of our product teams to build and deliver a product to our clients.Success...Mostrar másÚltima actualización: hace 15 días
    • Oferta promocionada
    Senior Product Manager (Gerente / a Senior de Producto) - LATAM (Remote)

    Senior Product Manager (Gerente / a Senior de Producto) - LATAM (Remote)

    ClaraWorkFromHome, Huila, Colombia
    Ready to accelerate your career?.Clara is the fastest-growing company in Latin America.We've built the leading solution for companies to make and manage all their payments.We already help over 20,0...Mostrar másÚltima actualización: hace 15 días
    • Oferta promocionada
    Staffing Partner | Remote Work | Bogota D.C., Colombia

    Staffing Partner | Remote Work | Bogota D.C., Colombia

    BairesDevWorkFromHome, Huila, Colombia
    At BairesDev, we've been leading the way in technology projects for over 15 years.We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our dive...Mostrar másÚltima actualización: hace 15 días
    • Oferta promocionada
    Head of Customer Success

    Head of Customer Success

    Pro Coffee GearWorkFromHome, Huila, Colombia
    Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry.We are seeking an experienced and proactive. This strategic role is essential to driving sat...Mostrar másÚltima actualización: hace 15 días
    • Oferta promocionada
    CONSULTOR CLOUD OS ENGINEER No SAP • Bogotá • Completamente remoto

    CONSULTOR CLOUD OS ENGINEER No SAP • Bogotá • Completamente remoto

    Perceptio S.A.SWorkFromHome, Huila, Colombia
    Cercana, diversa, humana, retadora a nivel profesional, pero siempre procurando un equilibrio vida-trabajo; buscamos comunicarnos de manera clara, precisa, ser expertos en coordinar nuestras accion...Mostrar másÚltima actualización: hace 15 días
    • Oferta promocionada
    • Nueva oferta
    Head of Sales en Soluciones de Streaming y Contenidos digitales

    Head of Sales en Soluciones de Streaming y Contenidos digitales

    GlobalStudioWorkFromHome, Huila, Colombia
    EnGlobalStudioestamos transformando la manera en que marcas, agencias y organizaciones crean, gestionan y distribuyen sus contenidos audiovisuales. A través de nuestro ecosistema de solucionesMEST(O...Mostrar másÚltima actualización: hace 14 horas
    • Oferta promocionada
    Solutions Architect AI / ML - Remote - Colombia

    Solutions Architect AI / ML - Remote - Colombia

    Towards AI, Inc.WorkFromHome, Huila, Colombia
    Solutions Architect AI / ML - Remote - Colombia.FullStack Labs is a fast-growing software consultancy that helps organizations build distributed software development teams and deliver digital solutio...Mostrar másÚltima actualización: hace 15 días
    • Oferta promocionada
    Consultor Bilingüe – Soporte de Aplicaciones - Remoto

    Consultor Bilingüe – Soporte de Aplicaciones - Remoto

    Stefanini LATAMWorkFromHome, Huila, Colombia
    Consultor Bilingüe – Soporte de Aplicaciones - Remoto.Consultor Bilingüe – Soporte de Aplicaciones.Tu fuerte es la revisión de XMLs, soporte funcional, documentación y pruebas? ¿Te apasionan los pr...Mostrar másÚltima actualización: hace 15 días
    • Oferta promocionada
    Community Manager y Especialista en Marketing Digital (Freelance / Remoto)

    Community Manager y Especialista en Marketing Digital (Freelance / Remoto)

    SERVICIOS ESPECIALIZADOSWorkFromHome, Huila, Colombia
    Buscamos una persona creativa, joven y con amplia experiencia en la creación de contenido atractivo para Facebook, Instagram, TikTok y YouTube, con habilidad en la creación de videos virales, gesti...Mostrar másÚltima actualización: hace 15 días
    • Oferta promocionada
    Consultor / a Técnico de NetSuite

    Consultor / a Técnico de NetSuite

    OracleWorkFromHome, Huila, Colombia
    Senior consulting position for technical implementation and deployment of customizations on Oracle Netsuite systems, focused on ERP solutions. Position is remote with regional scope (customers based...Mostrar másÚltima actualización: hace 5 días