Quality Assurance Senior Analyst [Solo Quedan 24h]...

Overview

Company Overview content removed for refinement

Team Overview

About the Job

We are looking for a Quality Assurance Senior Analyst that is responsible to build and maintain relationship with other areas within the company in order to guarantee our quality standards and customer experience satisfaction. If you love building things from scratch and working with a diverse, top talent team, this might be the ideal job for you! As a Quality Specialist you will lead quality projects which will directly affect our customer experience as well as the efficiency for our business, generating impact for thousands of people. In this position you will be part of the QA strategy, contributing in :

• Tracking customer feedback to identify successes, gaps, errors, and non-conformity issues through robust processes.
• Focusing on the entire customer journey to suggest process improvement and issue resolution.
• Working collaboratively with our BPOs on performance improvement, feedback processing, reporting, data quality, and guiding implementation of change.

Role Responsibilities

Role Qualifications

Basic Qualifications :

Preferred Qualifications :

EEO Statement

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https : / / careers.didiglobal.com / terms

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