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Customer Advocate
StratifyIQMedellín, Antioquia, COHace más de 30 días
Tipo de contrato
- Quick Apply
Descripción del trabajoEngage with customers via phone, email, or text to assess needs and provide tailored support Listen actively and resolve inquiries with exceptional customer service Deliver conversational, natural interactions even when following a script Adapt to shift requirements, including weekends and holidays Operate effectively both as part of a team and independently Bilingual in Spanish and English Outstanding interpersonal and communication skills Ability to thrive in a dynamic and high-energy work environment 2+ years of customer service experience (call center experience preferred) High school diploma required; Bachelor’s degree preferred Work From Home Paid Time Off package Monthly Incentive Opportunities
Overview :
We are looking for a proactive and personable Bilingual Customer Advocate to join our Customer Success Team. This role involves engaging new customers over the phone and guiding them through a qualification process with a concierge approach. We are building a team of individuals who excel in relationship-building, problem-solving, and customer service.
Key Characteristics :
- Positive and resilient with an optimistic outlook
- Proactive problem-solver who identifies solutions to improve customer experiences
- Team player who thrives on collaboration
- Adaptable to change in a fast-paced environment
- Strong work ethic with excellent attendance and punctuality
- Tech-savvy and able to handle multiple tasks
Duties and Responsibilities :
Qualifications :
About Us :
We are a leading tech-enabled business support company, providing tailored solutions to deliver outcomes, drive profitability, and elevate the customer experience.
Salary posted is BASE salary. There are financial incentives available.
Benefits :
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Customer • Medellín, Antioquia, CO