Team Lead...

We are seeking a dynamic and experienced Operations Team Leader to manage and inspire our high-performance teams. This critical role oversees all operational functions including Dispatch Support (email), Customer Service (phone), and other vital business lines.

Your mission is to drive operational excellence by coaching your team, optimizing workflows, and ensuring all performance targets (SLAs and KPIs) are not just met, but exceeded. If you are a natural leader with a passion for data, process improvement, and developing talent in a fast-paced, multichannel environment, we want to hear from you.

Key Responsibilities :

• Lead & Coach : Manage, coach, and develop a team of agents handling phone (customer service) and email (dispatch) support.
• Drive Performance : Ensure your team meets all SLAs and KPIs for service quality, response times, and customer satisfaction.
• Manage Operations : Oversee daily dispatch and customer service operations, handling escalations and resolving issues.
• Analyze & Report : Track team metrics, analyze performance data, and report on operational health.

Requirements

Benefits