Director of Customer Experience (Aplicar en 3 Minutos)...

Transform Your Career with Our Customer Success Team

We empower companies in the renewable energy sector to bring their innovative ideas to life through cutting-edge software solutions. With over three decades of experience, our team has been powering the largest energy companies globally, managing over 100+ GWTs across the world.

Our transformation journey involves creating SaaS solutions that not only adapt to the largest clients but also to all companies in the sector. As a key member of our Customer Success team, you will lead and coordinate our Customer Success Managers, providing strategic guidance for developing and implementing the CSM role at Isotrol, as well as guiding and prioritizing work within the CSM team.

You will facilitate coordination with other areas of the company, such as sales, product, and operations, monitoring the status of accounts in relation to the risks and opportunities associated with each stage of the customer lifecycle : onboarding, adoption, and extension.

You will define objectives and monitor success indicators for the area to create associated action plans.

Main Responsibilities

• Lead and coordinate the Customer Success Managers team
• Provide strategic guidelines for developing and implementing the CSM role
• Facilitate coordination with other areas of the company
• Monitor the status of accounts
• Define objectives and monitor success indicators

Requirements

We strive to build a culturally diverse workforce and encourage applications from underrepresented groups.

We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background.

If you require any reasonable adjustments due to a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.

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