Customer Service & Logistics Coordinator
Do you have a passion for customer service and want to grow your career in international logistics?
This is your chance to join a fast-growing global company with an amazing work culture and the best salary in the city for this role.
What we're looking for
Minimum 6 months of experience in Customer Service.
Strong communication skills, problem-solving mindset, and teamwork spirit.
What we offer
Highly competitive salary
(top of the local market).
Real career growth and professional development.
Stability in a multinational environment.
A dynamic, supportive, and collaborative workplace.
If you meet the requirements and are ready to take the next big step in your career, apply now and be part of a team that's transforming the logistics industry.
Your future in logistics starts here.
Perfil ideal :
International Logistics Coordinator
- Non-bilingual candidates won't be considered for this position
About the Role
The
Load Coordinator
is a key member of VOC's Operations Dispatch Team, responsible for overseeing driver scheduling and ensuring operational excellence that meets customer expectations.
Reporting to the
Lead Load Coordinator
Local Supervisor
, or
Dispatch Manager
, this role plays a vital part in VOC's mission to deliver reliable, efficient, and compliant logistics solutions.
You’ll be directly involved in managing schedules, coordinating with drivers and U.S.-based managers, and ensuring our Transportation Management System (TMS) reflects accurate, actionable data that supports VOC's performance metrics and growth.
Responsibilities
Manage drivers' daily and weekly work shift assignments for all assigned loads.Plan 100% of upcoming weekly schedules and approximately 15% of mid-week or last-minute changes.Coordinate regularly scheduled loads and extra trips requested by customers for assigned locations, terminals, or accounts.Conduct a high volume of phone calls with drivers to ensure clarity and execution of assigned shifts.Maintain schedule accuracy within the TMS to ensure assignments are correct before, during, and after loads.Coordinate with U.S.-based managers to ensure equipment availability, driver performance, and compliance with Payroll, U.S. Labor Laws, and Hours of Service regulations.Communicate challenges that impact scheduling effectiveness or customer satisfaction.Stay aware of customer needs, contractual obligations, and operational changes to adjust shifts as needed.Collaborate with other members of the Dispatch Department to ensure effective scheduling strategies and strong customer satisfaction.Requirements
1+ years of experience inTransportation Logistics
or a related field.
Bilingual in English– fluent in oral and written communication.
Exceptional and proactive communicator capable of decision-making and problem-solving in live, high-pressure environments.Strong focus on collaboration, accountability, and continuous improvement.Skilled in analyzing data, KPIs, and operational performance metrics.Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving environment.International Logistics Coordinator
About the position :
We are seeking a bilingual (English / Spanish)
International Logistics Coordinator
to support real-time visibility and compliance for U.S.-based over-the-road shipments. Based in our Colombia control center, this role is responsible for monitoring GPS-enabled freight, identifying operational risks or delays, and ensuring timely communication with key stakeholders. This position plays a critical role in maintaining on-time delivery, reducing exception costs, and supporting secure, compliant transportation activity across the U.S.
Key Responsibilities :
Monitor live GPS dashboards for ground shipments across the U.S.Document all interactions in the appropriate systems with accuracy and attention to detail.Escalate complex issues to the appropriate teams when necessary.Follow company guidelines and quality standards to ensure customer satisfaction.Continuously seek ways to improve the customer experience.Required Qualifications :
Fluent inEnglish and Spanish
(written and spoken).
Based in Colombia with legal work eligibility.1–3 years' experience in logistics operations, transportation management, or security monitoring, or studies in International Business, International Trade or related.Ability to multitask, work under pressure, and communicate clearly.High attention to detail and proactive in problem-solving.Ready to make a real impact through exceptional service? Join us and help create outstanding experiences for every customer.
Role Description :
Provide support in the development of the different operational activities in the accounts / companies of the organization's clients regarding any process in its logistics chain. This support could be through back-office activities and logistics-related calls to monitor the status of the logistics process. Your responsibilities will include handling order shipments, from documentation preparation to ensuring accurate processing. This is an excellent opportunity to contribute to a fast-growing company and advance your career in a collaborative and innovative environment. Your responsibilities will include handling all international order shipments, from documentation preparation to ensuring accurate processing. This is an excellent opportunity to contribute to a fast-growing company and advance your career in a collaborative and innovative environment.
Key Responsibilities :
Responsible for executing the tasks assigned by the Team LeadDevelop an understanding of Customer's needs and take action to ensure their needs are metEnsuring timely pick-up & delivery of shipmentsMonitor the entire shipment process, including pick-up, transit, delivery, and container returnInterpret and resolve load problems for partner Carriers and Customers concerning customs, shipper / receiver scheduling, and paperworkAssist Team Lead in obtaining Proof of Delivery & Carrier Bill from partner CarriersReview booking information verifying accurate pick-up / delivery information and achievableMeet Customer requirements at every stage of a transaction (dispatching, tracking & tracing, updating TMS, etc.)Required Skills :
Education : Candidates with a bachelor's degree, such as Logistics, Business Administration, Business, International Relations, or Industrial Engineering.At least 6 months of experience in logistics (mandatory).What's in it for YOU at Lean Solutions Group :
We believe in your talent, and we recognize your worthBe part of a multicultural team and develop your skillsAccess valuable growth opportunities and strengthen your career path by working with top U.S.-based companiesCollaborative and inclusive organizational cultureA dynamic work environment where you can connect, learn, and grow within our vibrant communityCompetitive Salary : Enjoy a high and competitive salary package that recognizes your skills and contributionsWork-Life Balance : Benefit from a 40-hour workweek, promoting a healthy work-life balancePaid Time Off : Take advantage of 2 days off per year to recharge and focus on personal well-beingNon-bilingual candidates won't be considered for this positionAvailable Schedules :
Saturday
Sunday
Monday
Tuesday
Thursday off after 0600
Friday off all day
Saturday off after 0600
Sunday off all day
Monday off all day
Tuesday
Thursday
Friday
Saturday
Sunday
Monday
Tuesday off
Wednesday off
Thursday
Friday
About the Role
The
Load Coordinator
is a key member of VOC's Operations Dispatch Team, responsible for overseeing driver scheduling and ensuring operational excellence that meets customer expectations.
Reporting to the
Lead Load Coordinator
Local Supervisor
, or
Dispatch Manager
, this role plays a vital part in VOC's mission to deliver reliable, efficient, and compliant logistics solutions.
You’ll be directly involved in managing schedules, coordinating with drivers and U.S.-based managers, and ensuring our Transportation Management System (TMS) reflects accurate, actionable data that supports VOC's performance metrics and growth.
Responsibilities
Manage drivers' daily and weekly work shift assignments for all assigned loads.Plan 100% of upcoming weekly schedules and approximately 15% of mid-week or last-minute changes.Coordinate regularly scheduled loads and extra trips requested by customers for assigned locations, terminals, or accounts.Conduct a high volume of phone calls with drivers to ensure clarity and execution of assigned shifts.Maintain schedule accuracy within the TMS to ensure assignments are correct before, during, and after loads.Coordinate with U.S.-based managers to ensure equipment availability, driver performance, and compliance with Payroll, U.S. Labor Laws, and Hours of Service regulations.Communicate challenges that impact scheduling effectiveness or customer satisfaction.Stay aware of customer needs, contractual obligations, and operational changes to adjust shifts as needed.Collaborate with other members of the Dispatch Department to ensure effective scheduling strategies and strong customer satisfaction.Requirements
1+ years of experience inTransportation Logistics
or a related field.
Bilingual in English– fluent in oral and written communication.
Exceptional and proactive communicator capable of decision-making and problem-solving in live, high-pressure environments.Strong focus on collaboration, accountability, and continuous improvement.Skilled in analyzing data, KPIs, and operational performance metrics.Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving environment.International Logistics Coordinator
About the position :
We are seeking a bilingual (English / Spanish)
International Logistics Coordinator
to support real-time visibility and compliance for U.S.-based over-the-road shipments. Based in our Colombia control center, this role is responsible for monitoring GPS-enabled freight, identifying operational risks or delays, and ensuring timely communication with key stakeholders. This position plays a critical role in maintaining on-time delivery, reducing exception costs, and supporting secure, compliant transportation activity across the U.S.
Key Responsibilities :
Monitor live GPS dashboards for ground shipments across the U.S.Document all interactions in the appropriate systems with accuracy and attention to detail.Escalate complex issues to the appropriate teams when necessary.Follow company guidelines and quality standards to ensure customer satisfaction.Continuously seek ways to improve the customer experience.Required Qualifications :
Fluent inEnglish and Spanish
(written and spoken).
Based in Colombia with legal work eligibility.1–3 years' experience in logistics operations, transportation management, or security monitoring, or studies in International Business, International Trade or related.Ability to multitask, work under pressure, and communicate clearly.High attention to detail and proactive in problem-solving.Ready to make a real impact through exceptional service? Join us and help create outstanding experiences for every customer.
Role Description :
Provide support in the development of the different operational activities in the accounts / companies of the organization's clients regarding any process in its logistics chain. This support could be through back-office activities and logistics-related calls to monitor the status of the logistics process. Your responsibilities will include handling order shipments, from documentation preparation to ensuring accurate processing. This is an excellent opportunity to contribute to a fast-growing company and advance your career in a collaborative and innovative environment. Your responsibilities will include handling all international order shipments, from documentation preparation to ensuring accurate processing. This is an excellent opportunity to contribute to a fast-growing company and advance your career in a collaborative and innovative environment.
Key Responsibilities :
Responsible for executing the tasks assigned by the Team LeadDevelop an understanding of Customer's needs and take action to ensure their needs are metEnsuring timely pick-up & delivery of shipmentsMonitor the entire shipment process, including pick-up, transit, delivery, and container returnInterpret and resolve load problems for partner Carriers and Customers concerning customs, shipper / receiver scheduling, and paperworkAssist Team Lead in obtaining Proof of Delivery & Carrier Bill from partner CarriersReview booking information verifying accurate pick-up / delivery information and achievableMeet Customer requirements at every stage of a transaction (dispatching, tracking & tracing, updating TMS, etc.)Required Skills :
Education : Candidates with a bachelor's degree, such as Logistics, Business Administration, Business, International Relations, or Industrial Engineering.At least 6 months of experience in logistics (mandatory).What's in it for YOU at Lean Solutions Group :
We believe in your talent, and we recognize your worthBe part of a multicultural team and develop your skillsAccess valuable growth opportunities and strengthen your career path by working with top U.S.-based companiesCollaborative and inclusive organizational cultureA dynamic work environment where you can connect, learn, and grow within our vibrant communityCompetitive Salary : Enjoy a high and competitive salary package that recognizes your skills and contributionsWork-Life Balance : Benefit from a 40-hour workweek, promoting a healthy work-life balancePaid Time Off : Take advantage of 2 days off per year to recharge and focus on personal well-beingNon-bilingual candidates won't be considered for this positionAvailable Schedules :
Saturday
Sunday
Monday
Tuesday
Thursday off after 0600
Friday off all day
Saturday off after 0600
Sunday off all day
Monday off all day
Tuesday
Thursday
Friday
Saturday
Sunday
Monday
Tuesday off
Wednesday off
Thursday
Friday
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