Solutions Engineer

Description

A Solution Engineer is an  individual contributor role in the regionthat plays a vital role in crafting exceptional customer experiences by delivering tailored solutions and nurturing innovation. The engineer in this role participates in the activities for Infobip’s solution proposals, owns the solution design, delivery and integrations, improvement of the current solutions. To deliver the desired business results, Solution Engineers collaborate with the HQ and regional teams and act as technical opportunity leads or assist the more experienced colleagues. They independently manage opportunities from initiation to delivery.

A Solution Engineer can act as a generalist and perform all the activities listed below, or can be specialized in one or more areas, such as CX consultancy, partnerships, solution and product or industry specialization.

Help customers and / or partners understand the value of Infobip solutions and services

Understand the customers’ businesses, knowing exactly which of our solutions and products can help them evolve their business

Design new and innovative solutions to meet customers’ business needs

Collect the technical requirements and design technical solutions and service integration plans

Handle technical and security questionnaires

Conduct captivating demos and POCs

Conduct scoping exercises and provide service quote estimation

Implement solutions for new and existing customers

Deliver comprehensive and precise technical documentation

Configure / customize Infobip solutions to meet customer’s business requirements

Ensure all projects are delivered on time, within scope and budget, and exceeding customer expectations

Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries.

Contribute to internal initiatives and focus on continuous development

Document solutions and best practices and share them within the department.

Have an overview of market feature requirements and provide feedback to steer the development of products’ features

Maintain a comprehensive understanding of Infobip's products and solutions, both technically and commercially, staying updated on changes and upgrades.

Requirements

• years of experience

Bachelor's Degree on System, telecommunication or electronic engineering.

Fluent / Advanced English is mandatory

Knowledge in programming languages (ex, JavaScript, java, php) is desirable.

Experience with Client Facing either in commercial or technical conversations.