Location : Dev.Pro Bogota, D.C., Capital District, Colombia
Delivery Director - OP01904
🟢 Are you in Brazil, Argentina or Colombia? Join us as we actively recruit in these locations, offering a comfortable remote environment. Submit your CV in English, and we'll get back to you!
We invite a strategic, results-driven, and people-focused Delivery Director with deep expertise in delivery and project management to join our team. You'll lead Dev.Pro's delivery operations, ensure exceptional service, and support business growth across several major client accounts in industries such as FinTech, Retail, and Hospitality. You'll also shape and optimize delivery processes to drive efficiency and quality, while fostering a strong culture and high engagement within your teams.
What's in it for you
- Drive delivery excellence for Dev.Pro's major accounts, leading distributed teams to deliver high-quality solutions
- Work closely with clients in FinTech, Retail, and Hospitality, gaining expertise in complex, innovative projects and industry best practices
- Develop and enhance your leadership, delivery management, client engagement, operational strategy, and technical skills
Is that you
10+ years of project and program management in software product or IT (application management)Experience managing 100-150+ people and $10-15M annual budgets across teams and projectsLeadership, change advocacy, and effective communication, including executive interaction skillsExperience hiring, developing, and retaining technical and managerial talentStrategic thinking, decision‑making, and accountability7+ years managing outsourced engineering or IT service delivery to external clientsAdvanced knowledge of SDLC and project managementOperational management of delivery services to achieve CSAT and profitability targetsKnowledge of delivery metrics (profitability, utilization, customer satisfaction, quality)Process design and optimization with experience building systems from scratchPre‑sales participation and strategic stakeholder engagementExperience supporting upselling to new and existing accounts through proactive proposalsFinancial management and strategic planning skillsCreativity, initiative, and problem‑solving with a structured approach to operations and deliveryDesirable
Experience in Retail, Hospitality, or FinTechCertifications such as PMP, SAFe, or ITILWorking knowledge of cloud computing, data management, and full-stack engineeringSoftware engineering background with practical development experienceExperience in software product companies (ISVs), managing large enterprise accounts and distributed, multinational teamsTalent development experience, including mentoring managers and building mature teamsKey responsibilities and your contribution
In this role, you'll drive operational excellence across delivery teams while ensuring client satisfaction and supporting account growth.
Lead delivery for major client accounts, ensuring high-quality, timely solutionsAlign with clients on project and program outcomes, monitor satisfaction, and manage escalationsPropose innovative improvements to processes, tools, technology, and suggest new business / project ideas to clientsMaintain relationships with senior client stakeholders and identify opportunities within existing accountsParticipate in revenue and margin planning; organize workload planning and optimal resource utilizationAlign delivery costs with revenue plans to achieve margin targetsCollaborate with CTO and Marketing to develop and promote new technical capabilities and service offeringsSupport Sales with presentations, proposals, pricing, and contract negotiationsLaunch new accounts, coordinating staffing and aligning processes with client expectationsRepresent the company at client meetings, networking, and industry eventsEnsure managers address people issues, provide feedback, monitor performance, and develop careersCoordinate with HR and Training on people policies, compensation, bonuses, and trainingWhat's working at Dev.Pro like
Dev.Pro is a global company that's been building great software since 2011. Our team values fairness, high standards, openness, and inclusivity for everyone — no matter your background.
We are 99.9% remote — you can work from anywhere in the worldGet 30 paid days off per year to use however you like — vacations, holidays, or personal time5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off per year for major family events like weddings, funerals, or the birth of a childPartially covered health insurance after the probation, plus a wellness bonus for gym memberships, sports nutrition, and similar needs after 6 monthsWe pay in U.S. dollars and cover all approved overtimeJoin English lessons and Dev.Pro University programs, and take part in fun online activities and team-building eventsOur next steps
Submit a CV in EnglishIntro call with a RecruiterInterviewOfferInterested? Find out more
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