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Global Integration Service Consultant - Urgently Hiring!

Global Integration Service Consultant - Urgently Hiring!

ADPBogota, col-, Colombia
Hace más de 30 días
Descripción del trabajo

GIC Global Integration Service Consultant

Provide service / support to customers using HCM integration with client's HR system of record on global / regional platform

GUIDING PRINCIPLES

  • Responsible for client system maintenance on global / regional level = make configuration system changes on behalf of all countries within his / her regions of responsibility
  • Expected to co-ordinate internal technical communication across the regions with local application support teams
  • Responsible to support also other activities related to client service such as user training delivery, additional after go-live system configuration activities etc.
  • Closely co-operate with Global Integration Architect (GIA) on global alignment
  • Take responsibility for testing co-ordination within the regions
  • Support the GIA in case of any issue / CCR (Customer Change Request) estimates and regional / global implementation activities
  • Responsible for consistency message and quality level of service across regions
  • Become a regional CS single point of internal contact for any technical discussion topics related to global integration functionality.

TECHNICAL RESPONSIBILITIES

  • Monitor Integration errors for live clients
  • Proactively react to integration issues
  • Support all integration issues related to integration mapping
  • Responsible to deliver technical solution for global tickets
  • Responsible to set up complex global / regional integration tickets / CCR analysed and designed by the GIA in the system
  • Create test cases and cooperate with GTT (Global Testing Team) in regression testing after monthly feature packs
  • Keep client specific documentation up to date
  • Get trained and knowledgeable on new integration features released by ADP product
  • Get trained and knowledgeable on new integration features released by System of Record SOR (SuccessFactors / WorkDay / Oracle)

    • The tasks to be performed in the Customer Change Request process are as follow :

  • Participate on the quotation preparation of customer change requests and support the GIA in analysis and estimating the budget
  • After validation ensure modification in the integrated solution are consistent with ADP GV / CSL global template
  • Regional / global testing and validation responsibility
  • Participate on the training of new service team members on ADP GV / CSL guidelines - processes.

    • PROBLEM RESOLUTION

  • Take ownership of regular review of all open global / regional tickets and provide regular updates to the GIA
  • Be in charge to address on-going problems faced by the client when they use system if the case has been escalated to him / her by the first line relation center.
  • Analyze the problem on a global level, estimate and propose the resolution process, with the possible support of a product management.
  • Manage the configuration, test the changes, and then ensure that the changes are available for the client.
  • Ensure that the client is satisfied with the solution.
  • Co-operate closely with the GIA on the global alignment across the regions
  • Ensure new integration clients are on-boarded and stabilized in alignment with all other non HCM / PY functionality
  • Participate in transition process between implementation phase to service support phase and review the learning points
  • Participate in defining cross functional service scope, responsibilities, and a delivery list with client
  • Ensure Internal communication and further co-ordination
  • Keep Leadership team updated on HCM integration matters and GIC Client Service team progress and procedures
  • Co-ordinates configuration and testing communication with local / regional service application teams.
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    Consultant • Bogota, col-, Colombia