Senior Software Engineer

Overview

Join to apply for the Senior Software Engineer role at Gladly .

Gladly, the customer-centered AI customer support platform, is built around people, not tickets. Unlike traditional ticket-based customer support solutions, our software helps brands deliver radically personal service at scale by integrating every channel—voice, email, SMS, chat, social messaging, and self-service—into a single, lifelong conversation stream. Companies like Allbirds, Bombas, Crate & Barrel, and Warby Parker use Gladly to create exceptional customer experiences, transforming everyday customer interactions into lasting connections.

Gladly is a fully distributed company that embraces remote work and believes in flexibility, innovation, and inclusivity. We foster a collaborative, inclusive culture that prioritizes growth, DEIB, and meaningful connections. At Gladly, people are at the heart of everything we do.

What You’ll Do

• Code! You’ll design and code innovative, scalable, and fault-tolerant features
• Teach. Provide technical guidance and mentorship in software engineering best practices while demonstrating these as an individual contributor
• Collaborate. Work closely with small, nimble, cross-functional teams of engineers, product managers, designers, and business teams
• Contribute. Participate in all aspects of the project lifecycle, from ideation to release to measurement and iteration (sometimes in a leadership role)

What You Bring To Engineering Team

Why Join

Gladly?

At Gladly, we’re not just building software—we’re transforming an industry. When you join us, you’ll enjoy :

At Gladly, we believe in challenging the status quo, celebrating grit, and striving for excellence. We thrive as a team by embracing transparency, collaboration, and a customer-first mindset. If this role excites you but you don’t meet every qualification, we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success.

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