Operations & Customer Specialist – LATAM - 100% remote

Prometeo Talent is ranked as the #1 Recruitment Agency in America and Europe. 🌎

We excel in connecting companies with exceptional technology and engineering professionals. 💼🚀

👩‍💻 We are collaborating with a company a fast-growing software startup transforming the construction permitting industry in the U.S. We process thousands of transactions each month and are looking for a key team member in LATAM to ensure exceptional customer service while optimizing internal operations during this exciting phase of growth.

🎯 What We're Looking For

We’re seeking a Customer Support & Operations Specialist who thrives in dynamic environments and enjoys combining hands-on support with operational thinking.

This is not a typical call center role , you'll manage 10–15 personalized customer interactions per day , focusing on quality over volume. You’ll work closely with the CEO to improve workflows, automate processes, and help us scale efficiently.

🧩 Key Responsibilities

🗣️ Customer Support (Primary Focus)

• Deliver outstanding customer service via email, chat, and phone with empathy and professionalism.
• Manage the full customer lifecycle and ensure timely resolution of any issues.
• Identify recurring problems and collaborate with the team to proactively solve and prevent them.
• Maintain and improve internal documentation and the knowledge base.
• Track and improve customer satisfaction metrics such as CSAT, NPS, response and resolution times .

🔄 Operations & Process Management

📊 Reporting & Continuous Improvement

📋 Requirements

⭐ Preferred Qualifications

🌱 What We Offer