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Sales Customer Success Manager...

Sales Customer Success Manager...

SoftwareoneBogotá, Bogotá, Distrito Capital, CO
Hace 7 horas
Descripción del trabajo

Hoy

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Account Man

  • ager
  • ombia

Descri

Req

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    Account Manager

    Hoy

    You're the Player We're Missing on This TOP Team

    We are looking for a driven and results-oriented Account Manager to focus on acquiring new Small and Medium Business (SMB) advertisers for an advertising platform. Working within a delivery partner setup, this role is responsible for identifying, engaging, and closing new business opportunitie.

    Who You Are :

  • A language pro with an intermediate to advanced English proficiency to communicate effectively and grow in a global environment – C1.
  • At least 3 years in sales, account management, or client service roles, with a focus on media experience preferred
  • Assing a high degree of entrepreneurial spirit, executive maturity, integrity and accountability.
  • Demonstrated ability to manage multiple stakeholders with differing priorities, projects and deadlines.

    • Skills That Drive Success :

  • Proficiency in SEM tool / PPC, and other digital marketing formats like native and display, with a working knowledge of online advertising principles. Plus, a passion in technology developments such as Generative AI.
  • Strong analytical skills and familiarity with data-driven campaign optimization.
  • Exceptional communication and relationship management abilities.
  • Proficiency in Microsoft Excel, including the ability to analyze data and create reports to support campaign optimization.

    • What'll Make You Stand Out :

  • Familiarity / knowledge with SEM tools and reporting platforms.
  • Experience presenting to senior decision-makers and articulating the value of digital advertising strategies.
  • A strong network within the advertising and digital marketing industry.

    • Let's Talk About Benefits :

  • Recharge with a monthly café benefit card because you deserve that daily boost.
  • Stay fit with special discounts at Bodytech or Athletic Gym.
  • Get exclusive discounts on your next smartphone : It's upgrade time
  • Take advantage of variable incentives that reflect your commitment and offer unique opportunities for financial growth and success.
  • Enjoy a schedule Monday to Friday.
  • Benefit from a long-term contract because we want you to grow with us.
  • Get access to an employee fund that always supports you, with opportunities and benefits designed for you.

    • This Is What Sets Us Apart :

    We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

    At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

    Make a difference with the TOP Team

    Account Manager

    Hoy

    About ROHA

    From one small office in India in 1972 to a leading Multinational Company, engaged in Manufacture and Marketing of colors and food ingredients, ROHA today has offices in 22 countries, 14 technical application labs in many time zones globally. Manufacturing facilities are spread out across 14 countries : US, UK, Spain, Italy, India, South Africa, Vietnam, Indonesia, Thailand, China, Egypt, Brazil, Mexico & Australia. ROHA's products are marketed in more than 130 countries. Its portfolio includes natural extracts (oleoresins, juices and concentrates), an exclusive range of synthetic colors for the cosmetics and household goods industries, industrial colors, and animal feed additives.

    We are hiring Account Manager

    Looking candidates from

    FOOD COLOR / INGREDIENT INDUSTRY ONLY

    Candidates must be based in Bogotá, Colombia

    5 days Working

    Reporting to Sales Manager - Andean Region

    Essential Duties and Responsibilities

  • Accountable for individual strategic sales, profitable sales growth and meeting targeted monthly and annual goals.
  • Develop business plan to increase and maintain Roha's business in assigned territory and / or accounts
  • Continuously identify new prospects in the assigned territory
  • Develop and maintain key accounts assigned
  • Manage any brokers / distributors appointed
  • Manage and coordinate all operational issues with customer care representative assigned to the territory and / or account
  • Make sales presentation to direct accounts or accounts of brokers, distributors or other sales reps working in the territory
  • Gather data regarding competition and market intelligence
  • Manage all trade shows, presentations or other marketing events within the assigned territory
  • Any and all other activities required to effectively develop and maintain the assigned territory
  • Maintaining and enhancing the culture and core values of ROHA.
  • Promoting the highest quality image of ROHA with co-workers, customers, vendors and the community.

    • Account Manager

    Hoy

    Contact : Daniel Guerrero

    Quote job ref : JN

    Account Manager

    Hoy

    Who are we?

    Amaris Consulting

    is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines : Information System & Digital, Telecom, Life Sciences and Engineering. We're focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

    At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like :

    Brief Call

    : Our process typically begins with a brief virtual / phone conversation to get to know you The objective? Learn about you, understand your motivations, and make sure we have the right job for you

    Interviews

    (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team : your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris : our culture, our roots, our teams, and your career opportunities

    Case study

    Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

    As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.

    We look forward to meeting you

    Job Description

    The

    Account Manager

    plays a crucial role in ensuring the satisfaction and retention of both clients and independent professionals employed through

    Amaris Consulting

    Here are the main responsibilities and missions :

    Client Support and Relationship Management

  • Act as the primary point of contact for clients and independents, providing support and resolving any issues they may face.

    • Onboarding and Guidance

  • Facilitate the onboarding process for new clients and new employees, ensuring they understand the services, processes, and benefits of wage portage.
  • Provide guidance and support to new employees in administrative, legal, and financial aspects related to their employment status.

    • Contract and Compliance Management

  • Oversee the preparation and management of contracts between the new employees, clients, ensuring compliance with legal and regulatory requirements.
  • Actively work to resolve disputes or conflicts that may arise between employees, clients, and Amaris in a timely and effective manner.
  • Implement preventive measures to reduce the occurrence of disputes and improve overall satisfaction.

    • Quality Assurance and Improvement

  • Monitor and evaluate the quality of service provided, gathering feedback from clients and employees to identify areas for improvement.
  • Implement initiatives to improve service quality, efficiency, and client and employee satisfaction.

    • Communication and Reporting

  • Maintain open lines of communication with all stakeholders, providing regular updates on changes, developments, or issues that may affect them.
  • Prepare and present reports on account status, challenges faced, and solutions implemented to management.

    • Professional Development Support

  • Offer resources and support for the professional development of employees, including access to training and networking opportunities.
  • Encourage knowledge sharing and best practices among ported employees to foster a sense of community and continuous improvement.
  • Stay informed about industry trends, labor laws, and market conditions that can impact Amaris, its clients, and its employees.
  • Use this information to anticipate needs, advise stakeholders, and guide strategic planning.
  • Bachelor degree in any relevant field
  • Min 3-4 years of experience in customer services or a similar role would be highly beneficial
  • Good communication, interpersonal skills, attention to details and well-organized
  • You speak Spanish and English
  • Ability to work independently; Problem solving; Analytics & reporting
  • Mastery of generative AI (ex : , etc…) is a plus for improving day-to-day productivity

    • Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

    Account Manager

    Hoy

    Contact : Daniel Guerrero

    Quote job ref : JN

    Account Manager

    Hoy

    Account Manager

    Hoy

    Account Manager

    Hoy

    At

    Encora

    , we're looking for an experienced

    Account Manager

    with a strong background in

    sales and client relationship management

    , passionate about technology and fluent in

    advanced English

    Responsibilities :

  • Manage and strengthen client relationships.
  • Ensure the achievement of commercial objectives.
  • Collaborate closely with internal teams.
  • Propose and implement process improvements.
  • Contribute innovative ideas that add value to both clients and the company.

    • Requirements :

  • 4+ years of proven sales experience, ideally with U.S. clients.
  • Experience in the High Tech or Professional Services industry (preferred).
  • Bachelor's degree in International Business, Software Engineering, or related fields.
  • Advanced English (spoken and written).
  • Growth mindset, proactivity, and commitment to continuous improvement.
  • Ability to work independently and collaborate effectively within a team.

    • About Encora

    Encora is the preferred digital engineering and modernization partner of some of the world's leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora's technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

    At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

    Account Manager

    Hoy

    WHOWEARE

    Archesconnectsstrategyconsultingfirms,PrivateEquityfirms,andHedgeFundswiththeexpertisetheyneedtomakebetterdecisions.

    Since2019,we'vegrownfromastartuptoaglobalteamof170+professionalsacrossAsia,secured$6millioninfunding,andbecomeatrustedpartnerfortheworld'sleadingfirms.

    OurexpertssupportcriticalbusinessdecisionsthroughCommercialDueDiligence,MarketResearch,ValueCreationstrategies,andmore.

    We'renowexpandingtoColombiain2025tobetterserveourUSclients.ThisnefootericewillbeourkeyhubfortheAmericas,creatingexcitingopportunitiesfortalentedprofessionalswhowanttogrowwithus.

    Learnmoreaboutus :

    STRATEGIC OPPORTUNITY

    Join Arches' executive leadership team as we establish our Americas hub in Bogota. This pivotal role goes beyond traditional account management to encompass business development, operational leadership, and strategic growth planning. As one of the founding leaders of our Colombia office, you'll help shape our regional strategy and position yourself for executive advancement as we expand throughout the Americas.

    LEADERSHIP MANDATE

    As a founding leader in our Bogota office, you'll :

  • Help establish and shape our Americas regional strategy
  • Build and develop high-performing client services and operations teams
  • Drive our expansion and growth throughout the region
  • Contribute to executive decision-making for our global operations
  • Position ourselves for C-suite opportunities as we scale

    • KEY RESPONSIBILITIES

    Strategic Account Growth Development (40%)

  • Develop and execute account growth strategies for key US clients.
  • Lead complex, high-value engagement expert experts that drive client success.
  • Identify expansion opportunities within existing client organizations.
  • Build deep, consultative relationships with decision-makers.

    • Business Development & Revenue Generation (40%)

  • Own late-stage business development processes for new client acquisition.
  • Drive contract negotiations and navigate complex compliance requirements.
  • Develop strategic proposals for enterprise clients.
  • Convert qualified opportunities into active client relationships.
  • Collaborate with global leadership on revenue targets and growth initiatives.

    • Operational Leadership & Team Building (20%)

  • Build, mentor and develop our multicultural Bogota team.
  • Establish operational excellence standards for the Americas region.
  • Implement scalable processes adapted from our global best practices.
  • Participate in strategic planning with executive leadership.
  • Foster our entrepreneurial culture within the new office.
  • Drive performance management and professional development initiatives.

    • QUALIFICATIONS FOR SUCCESS

    Required Experience

  • 3+ years of progressive experience in expert networks, with at least 2 years in senior client-facing roles.
  • Proven track record growing strategic accounts with US consulting and financial services clients.
  • Experience closing complex enterprise deals and sales processes.
  • Background in building and leading high-performing teams.
  • Native or bilingual proficiency in.
  • Bachelor English's degree in relevant field.
  • Working location : Bogota.

    • Preferred Qualifications

  • Experience launching or scaling operations in new markets.
  • Background in management consulting or investment banking.
  • Track record of P&L responsibility or business unit leadership.
  • International work experience, particularly in Latin America.
  • MBA or advanced degree.
  • Spanish language proficiency (not required but advantageous).
  • Strategic vision with execution excellence.
  • Consultative relationship-building at senior levels.
  • Business acumen and commercial.
  • Team leadership and talent development capabilities.
  • Cross-cultural communication coupled.
  • Instinct Entrepreneurial mindset and comfort with ambiguity.
  • Ability to influence without authority in a matrix organization.

    • COMPENSATION & BENEFITS

    Executive Compensation

  • Competitive Base Salary

    • with performance-based annual skills increases.

  • Annual Performance Bonus

    • tied to business results.

  • Potential for participation equity for exceptional performers.
  • 15 days annual leaves + 18 public holidays + additional paid leave for significant life events.
  • 8 days of sick leave.
  • Executive Self-development Budget.

    • CAREER TRAJECTORY

    This role positions you for executive advancement as we scale our Americas operations. Potential growth paths include :

  • Head of Sales Americas.
  • Head of Growth.
  • Other C-suite opportunities as we expand.

    • Join us in democratizing expertise and building the future of knowledge access. As a founding leader in our Bogota office, you'll help shape not just a regional hub, but the future of our global organization.

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    Sales Manager • Bogotá, Bogotá, Distrito Capital, CO