Bilingual in English customer representative - Barranquilla

Job and interview in English

• Location: Barranquilla, Colombia
  Position: Customer Service Representative (Advanced English)
• Contract: Permanent
• Salary: $2,879,022 COP (Gross Monthly)
• Full-Time | On-site
  
  

About the Role:

At Foundever, we are looking for motivated and customer-oriented professionals to join our on-site team in Barranquilla.

As a Customer Service Representative, you will be the face and voice of our company, delivering exceptional service to our customers. Your strong communication skills, technical knowledge of home services, and customer service expertise will help you excel in this role.

Key Responsibilities:

- Assist customers with inquiries about invoices, payments, and charges (one-time & recurring).
- Ensure customers fully understand their monthly charges.
- Provide basic technical support for platform functionality and services.
- Handle customer interactions via chat.
-Upsell and cross-sell additional services.

If you love helping people and enjoy the challenge of exceeding expectations, this is the perfect job for you!

Requirements:

✔ Experience in customer service (preferred but not mandatory).
✔ Ability to provide clear and effective basic support.
✔ Excellent problem-solving and communication skills in English (B2 level).
✔ Willingness to work fully on-site in Barranquilla.

Education:

High School Diploma (Bachillerato / Educación Media)
English Level: Intermediate (B2)

Apply now and take the next step in your career!