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(Quedan 3 Días) Bpm Senior Specialist Consultant (Bogotá)...

NextantBogotá, Bogotá, Distrito Capital, CO

Hace 9 horas

Descripción del trabajo

Hoy

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine‑art storage, handling, and logistics. We partner every day with over 225,000 customers worldwide to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Overview

Iron Mountain is looking for Accounts Receivable Specialists to join the North American accounts receivable team. The role involves continuous interaction with U.S. clients (advanced level of English essential) and collaboration with the organization’s sales and billing teams. You will develop skills in analysis, conflict resolution, negotiation, process standardization, and continuous improvement, helping maintain a healthy client portfolio, strong cash flow, and minimized losses due to non‑payment.

Responsibilities

Contact customers, via phone and e‑mail, regarding open invoices and billing disputes.
Identify issues causing delays in payment and communicate resolutions.
Document notes in Oracle pertaining to calls and collection efforts.
Maintain a working partnership with District, Area, Division, and Corporate teams.
Escalate collection issues to Supervisor or Director when necessary.
Gain a comprehensive understanding of various collections systems.
Adhere to Iron Mountain policy and procedures – department and company standards.
Support and complete collections department projects as directed by management.
Operate in a multinational environment, collaborating with people worldwide.

What We Offer

Ability to work remote.

Be part of an ever‑evolving global organization focused on transformation and innovation.

Experience a culture of belonging where your voice is valued and encouraged.

Global connectivity with 26,000+ colleagues across 60 countries.

Independently manage a portfolio of accounts on a month‑over‑month basis to minimize delinquency rate and achieve target results set by management.

Challenge yourself to raise the bar for excellence in customer service and collections.

Opportunity for professional growth and skill development in a multinational setting.

Requirements

Degree in Business or Finance.

Willingness to learn and thrive as a team player in a fast‑paced environment.

Excellent verbal and written communication skills.

Detail‑oriented with strong typing skills.

Problem‑solving skills requiring independent judgment.

Previous call center or collections experience (required).

Clear criminal reference check – prior collections experience is required.

EEO Statement

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity policy and supplemental materials, please visit the company website. To request accommodation for a disability, contact our accommodations team. Iron Mountain complies with the Pay Transparency Policy Statement.

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Senior Consultant • Bogotá, Bogotá, Distrito Capital, CO