We are seeking a Customer Service & Cross‑Sales Agent to represent a renowned international luxury brand. The role involves guiding customers through online experiences, assisting with purchases, and ensuring a premium, unforgettable service.
Responsibilities
- Support customers via phone, email, or chat.
- Deliver high‑quality service with a personalized touch.
- Identify genuine upsell opportunities (no cold‑calling).
Benefits
Work schedule : 42 hours per week – 2 days off; fixed shifts between 6 : 00 a.m. and 12 : 00 a.m.Permanent contract, 100% paid training.Monthly compensation up to $3,650,000 COP (base salary + bonuses).Perfect attendance bonus during training : $350,000 COP (subject to conditions).Qualifications
B2+ or C1 English level.Minimum 1 year of BPO experience (customer service, cross‑sales, retention, or collections).Application
Apply now to join an exclusive brand experience where excellence meets opportunity.
Johnson & Johnson – Customer Service – Regional – Sr. Representative
Key point of contact for internal J&J functions and external parties, focusing on transactional activities and customer support.
Essential Duties
Order management : scheduling deliveries, processing orders, tracking orders, and customer inquiries.Invoice management : invoicing sales orders, facilitating corrections, reviewing billing plans, and coordinating with Finance.Resolve issues related to orders, claims, returns, recalls, and provide solutions throughout cross‑functional teams.Qualifications
University / Bachelor’s degree or equivalent.Bilingual – Spanish and English (intermediate proficiency in English).Minimum 2 years related experience.Sezzle – Customer Service Agent (Remote, Bogotá, Colombia)
Provide clear, empathetic, and customer‑oriented support via email, live chat, and phone.
Responsibilities
Resolve basic to complex inquiries.Build trust with the support team.Gather customer feedback for product and development teams.Act as a customer advocate and report improvement areas.Suggest innovative solutions to enhance customer experience.Ideal Experience & Skills
Excellent communication and interpersonal skills.Fluent written and spoken English.3+ years of customer support experience.Proficiency with email, phone, and live chat (software preferred).Fluent in Spanish; additional languages a plus.Bachelor’s degree or equivalent.Experience with Zendesk, LiveAgent, or Jira is a plus.Work Conditions
Remote, work‑from‑home; must be in Bogotá, Colombia. 3–4 week training, full availability first 2 months, fixed shift (Central Standard Time), competitive salary, 15–25% monthly performance bonus, 20 vacation days, and remote role.
Asus Colombia – Customer Service Specialist (Hybrid – Bogotá)
Support post‑sales experience : manage daily operations, resolve customer cases, and maintain strong relationships with customer accounts.
What You’ll Do
Support daily ASP and service team operations.Resolve customer cases following ASUS standards.Maintain relationships with customer accounts.Track service KPIs and analyze performance.Audit and improve service processes.Lead projects to enhance customer satisfaction.Provide technical support to engineers and factory teams.What We’re Looking For
Passion for customer service and understanding client needs.Recent graduate or student in Technology, Engineering, or related field.Proactive, communicative, and team‑oriented.Detail‑focused, adaptable, and solution‑driven.Strong Excel and Office tool skills.Fluent English (spoken and written).Love for technology and continuous learning.Why ASUS
Join a team that dares to dream bigger, offers growth, innovation, and the chance to create incredible experiences.
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