iGaming Customer Support Specialist

Gamdom is home to thousands of betting options for both  sports  and  casino  players to wager on. Since 2016, we have been steadily growing to provide more than just casino games and sports betting events to enjoy; With us, you can enjoy unique bonuses and earn massive rewards simultaneously. Discover all the rewarding features Gamdom can offer you below.

Company Overview :

Gamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If you're eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from you!

Position Overview :

Join our growing team as a Customer Support Agent, where your strong customer service skills and interest in the iGaming sector will be pivotal. In this role, you will ensure our customers' satisfaction by addressing inquiries, resolving issues, troubleshooting, and providing valuable assistance across our Casino, eSports, and Sports products via chat and email.

Responsibilities :

• Customer Support : Deliver prompt and effective assistance to our customers. Queries can vary from informing clients of our available deposit methods, guiding customers to understand available offers, advising about bet settlements, informing about internal rules, etc.
• Technical Troubleshooting : Resolve technical issues and guide clients through problem-solving processes with a focus on customer satisfaction and first contact resolution.
• iGaming Interest / Experience : Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and insightful assistance to clients.
• Team Collaboration : Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture.
• Independent Problem Solving : Demonstrate the ability to work independently and make informed decisions to address client needs and concerns.

Skills / Qualifications :

Perks at Gamdom :